Resident Support and Outreach Coordinator

About USC

The Residential Education staff at the University of Southern California plays a vital role in shaping the student experience for over 9,500 residents living within USC Housing. Situated in the dynamic heart of Los Angeles-where innovation, culture, and history converge-USC stands at the crossroads of global influence, soon to host the LA 2028 Olympics and other world-renowned events. Within this energetic and prestigious environment, the Resident Support & Outreach Coordinator (RSOC) serves as a full-time professional who helps transform residential spaces into thriving communities.

The RSOC is essential to fostering connection, support, and leadership among students, while cultivating a sense of purpose and pride in Trojan life. As a proud member of the Big Ten, USC's rich traditions, spirited culture, and expansive opportunities provide a powerful backdrop for the RSOC's work-impacting lives, building community, and advancing the values that define the Trojan Family.

The RSOC plays an integral role in creating a safe and supportive residential community. Under the supervision of the Assistant Director (AD) for Care & Well-being, this position is expected to incorporate the mission, vision, and values of Residential Education into their work.

The RSOC is responsible for facilitating, enhancing, and supporting the well-being of USC Housing residents. This position serves as an initial contact for individuals seeking various well-being services and provides non-clinical case management support. The RSOC works in collaboration with campus and community partners to connect residents with the appropriate resources to meet their academic, professional, personal, and residential needs. This role collaborates with the entire Residential Education department to foster a culture in which all USC Housing residents can thrive.

• Provide case management and related supportive services to USC Housing residents on a wide variety of health, personal, roommate, and/or family emergencies, concerns, and challenges
• Maintain case management database reports, notes, and documents in collaboration with campus partners
• Track, monitor, and maintain case records in a timely manner for residents in need of support
• Respond to concerns in a timely manner to provide consultation, intervention, recommendations, direct communication, and follow-up
• Train and provide on-going consultation and resources to student leaders and other professional staff in relation to crisis management & well-being support
• Establish and maintain positive working relationships with a variety of campus partners and stakeholders
• Assist with outreach and response to large-scale incidents that may impact the residential community
• Review all relevant University reports such as Department of Public Safety (DPS) reports, Trojans Care for Trojans (TC4T), and Housing logs as they are received
• Assist in the compilation of data and assessment efforts that are used for monthly and annual care statistical reports
• Maintain confidential student records in accordance with the Family Educational Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPPA)
• Other duties as assigned by the departmental leadership

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education:
  
  Master's degree required. Degree in Social Work, Higher Education/Student Affairs or Human Services field is preferred
• Work Experience:
  
  Prior work experience in residence life or student affairs/life is desirable
• Leadership
  
  Experience:
  
  Demonstrate leadership and ability to work effectively with staff and students
• Language Ability:
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from students, faculty, staff, and the public.
• Reasoning Ability:
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Residential Education.
• Computer
  
  Skills:
  
  Advanced MS Word processing, MS Excel or Spreadsheets, MS PowerPoint and MS Access or Database Software. Adept user of Internet, e-mail, and other office automation systems.

• Support the AD for Care and Well-being and serve as the point person on assigned residential crisis and care situations in the absence of the AD for Care & Well-being
• Follow crisis protocols to meet…