Membership Manager Duty

Job Title: Manager on Duty (Evening Shift)

Location: YMCA of Glendale

Schedule: Part-Time | 5:00 PM – 10:30 PM

Reports To: Executive Director / Operations Director

The Manager on Duty (MOD) is responsible for overseeing all evening operations of the Glendale YMCA facility from 5:00 PM to 10:00 PM. This role ensures a safe, welcoming, and well-managed environment for members, guests, and staff. The MOD serves as the on-site leader, handling member concerns, supporting staff, enforcing policies, and responding to emergencies as needed.

• Oversee all evening facility operations, including fitness areas, studios, pool (if applicable), and common spaces.
• Ensure the building is clean, secure, and operating efficiently.
• Conduct routine walk-throughs of the facility to maintain safety and service standards.
• Assist with closing procedures, including securing the facility at the end of the shift.

• Serve as the direct point of contact for evening staff.
• Provide leadership, guidance, and support to front desk, fitness, and program staff.
• Address staff concerns and ensure adherence to YMCA policies and procedures.
• Document incidents and communicate updates to senior leadership as needed.

• Greet members and foster a positive, welcoming environment.
• Address member concerns, complaints, or conflicts promptly and professionally.
• Promote YMCA programs, services, and membership opportunities.
• Ensure exceptional customer service standards are upheld.

• Respond to emergencies and incidents in accordance with YMCA protocols.
• Complete incident/accident reports accurately and timely.
• Ensure safety policies are enforced, including supervision of youth and facility usage guidelines.
• Maintain current CPR/AED and First Aid certifications (required).

• Minimum 2 years of leadership or supervisory experience (fitness, recreation, hospitality, or similar environment preferred).
• Strong conflict resolution and customer service skills.
• Ability to remain calm and decisive in emergency situations.
• CPR/AED and First Aid certification required (or ability to obtain upon hire).
• Strong communication and organizational skills.
• Ability to work independently and manage multiple responsibilities.

• Ability to stand and walk for extended periods.
• Ability to lift up to 30 lbs.
• Ability to respond quickly in emergency situations.

Hourly rate:
Based on experience.

Complimentary YMCA membership (if applicable).

The Manager on Duty works in a dynamic, member-focused environment during peak evening hours. The role requires strong leadership presence, attention to detail, and a commitment to the YMCA’s mission of strengthening community through youth development, healthy living, and social responsibility.