Customer Support Specialist

Job Title: Customer Support Specialist (Student Accounts)

Reports To: Director of Financial Services/Controller

Location: On-site

Pay: $20.70 – $26.79

Denver Seminary is a vibrant, multidenominational graduate school that prepares men and women to engage the world’s needs with the redemptive power of the Gospel and the life-changing truth of Scripture. We challenge students to grow spiritually, intellectually, and professionally, equipping them to lead God’s people in the accomplishment of His mission.

The Customer Support Specialist (Student Accounts) supports Denver Seminary’s financial operations by delivering high-quality customer service and maintaining accurate student accounts receivable activity. This role is responsible for processing and posting payments, managing cash drawer activity with a high level of accuracy, administering student payment plans and weekly billing, verifying financial aid/loan postings, and assisting with delinquent account follow-up. The Specialist partners with Financial Aid, Accounts Payable, and internal stakeholders to resolve account questions, ensure students are financially cleared for upcoming terms, and maintain compliance with internal controls, FERPA, and applicable regulations.

• Customer Service – Shows compassion, integrity, and resolve while addressing the concerns of students and internal stakeholders.
• Accounts Receivable
  — Processes check and apply receipts to student accounts, analyze student accounts for accuracy, and processes account inquiries and adjustments.
  • Manages student payment plans. Verifies correct amounts are posted to accounts before students are billed. Runs the weekly student billing process and participates in delinquent account collections as needed.
  • Ensure that all students registered for the upcoming semester have either paid, established a payment plan or have financial aid sufficient to cover their charges.
  • Assists with compiling and preparing 1098‑T forms.
• Maintenance of Cash Drawer
  —processes cash receipts, reports daily cash income, and disburses petty cash in accordance with school policy.
• Reviews Student Financial Aid and Government Loans
  —verifies financial aid is posted to students’ accounts and works with Accounts Payable for student stipends and refund checks.
• General Office Duties
  —collaborate across departments to support financial operations and special projects.

• High School Diploma or GED required.
• Minimum two (2) years of experience in customer service, accounts receivable, cashiering, billing, or accounting-related work.

• Proficiency with computer operations, data entry, and Microsoft Office—especially Excel.
• Strong attention to detail, accuracy, and consistency in following policies and procedures.
• Ability to communicate clearly and professionally in person, by phone, and in writing.
• Ability to manage multiple priorities, meet deadlines, and remain composed under pressure.
• Ability to handle confidential information with integrity and discretion.
• Ability to work effectively as part of a team and build cooperative relationships across campus.

• Experience with student billing systems and/or customer billing software.
• Prior experience in cashiering, payment posting, reconciliations, and/or accounts receivable.
• Familiarity with FERPA or experience working in higher education (preferred).

Denver Seminary is a religious institution. Employment requires:

• A commitment to a personal relationship with Jesus Christ.
• A lifestyle consistent with the Seminary’s Community Values and Behavioral Commitments, including the statement on human sexuality.
• Agreement with Denver Seminary’s Statement of Faith

Denver Seminary prepares men and women to engage the world’s needs with the redemptive power of the Gospel and the life-changing truth of Scripture. Through our educational programs and mentoring process, the Seminary challenges students to grow spiritually, intellectually, and professionally, equipping them to lead God’s people in the accomplishment of His mission in the world.

The…