Assistant General Manager

Overview

At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and team member. As our Assistant General Manager, you will be the operational heartbeat of this mission, translating our passion for hospitality into every facet of the resort experience. You will serve as a strategic partner to the General Manager, leading our Guest Services, Housekeeping, and Night Operations teams with vision, fostering a culture of accountability and excellence, and ensuring the highest standards of guest satisfaction and operational integrity.

This role is ideal for a hospitality leader who is equal parts mentor, strategist, and problem-solver. You will take ownership of the resort’s operational ecosystem, from team development and financial stewardship to safety compliance and cross-departmental synergy, always embodying our ‘End of the Line’ philosophy to ensure seamless and memorable stays.

If you thrive in a dynamic, guest-focused environment, are driven by both operational excellence and team empowerment, and find deep satisfaction in creating lasting memories for those you serve, we invite you to join us in this pivotal leadership role.

• Recruit, hire, train, schedule, review, and mentor staff using Results Leadership procedures.
• Foster a positive, productive, and collaborative work environment.
• Conduct performance evaluations, set improvement goals, and provide ongoing coaching.
• Address employee issues and escalate to department leaders as needed.
• Oversee daily operations of Guest Services, Housekeeping, and Night Operations.
• Conduct regular property walks and inspections of guest rooms, common areas, and facilities.
• Ensure compliance with company policies, procedures, and service standards.
• Act as Manager on Duty and represent the General Manager in their absence.
• Coordinate with Food & Beverage, Engineering, Spa, and other department managers.
• Support and lead cross-departmental projects and initiatives.
• Promote strong communication and teamwork across all operational areas.
• Assist with budgeting, forecasting, variance analysis, and financial reporting.
• Review and approve invoices, monitor departmental expenses, and prepare cost analyses.
• Contribute to materials for Board and HOA meetings.
• Develop training materials, update procedures, and maintain HR documentation.
• Build and maintain vendor relationships, obtain quotes, and negotiate pricing.
• Serve as liaison between vendors and the resort.
• Participate in the Emergency Response Plan and Crisis Management Team (CMT).
• Ensure adherence to safety regulations and conduct regular training and drills.
• Assist with workers’ compensation claims and incident documentation.
• Manage guest feedback and work to achieve high satisfaction scores (e.g., NPS goals).
• Uphold BGV’s hospitality values: greet with enthusiasm, treat with respect, and anticipate needs.
• Support sustainability, philanthropy, and community initiatives.
• Manage timesheet corrections, time-off approvals, and bi-weekly payroll review.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field; OR equivalent combination of education and experience.
• Minimum 3–5 years of progressive leadership experience in hotel or resort operations.
• At least 3–5 years of direct supervisory experience, including managing leaders across multiple departments.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with at least 2 years of hands-on experience.
• Ability to use property management systems and company software for scheduling, payroll, and reporting.
• Valid U.S. driver’s license with an acceptable driving record.
• Ability to speak, read, write, and interpret English fluently.
• Strong verbal and written communication skills, including the ability to present to groups and write business correspondence.
• Ability to lift up to 25 pounds, walk the property, and sit for prolonged periods.
• Reliable transportation required.
• Comfortable working in a resort environment with exposure to pets, moderate noise, and mountain-town conditions.

• Experience managing large teams (10+ direct/indirect reports) in a luxury or…