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Zendesk Platform BSA: Design Workflows & SLAs

Job in Glendale, Arapahoe County, Colorado, USA
Listing for: Acumen Fiscal Agent
Full Time position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A social impact organization based in Colorado is seeking a Business Systems Analyst to own the Zendesk platform and enhance customer service workflows. This role focuses on routing logic, SLA integrity, and automation, aiming to improve efficiency and service quality. Ideal candidates should have a Bachelor's degree and experience with business systems analysis and Zendesk. This position offers generous paid time off, competitive health benefits, and the opportunity to make a meaningful impact in people's lives.
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