Technical Operations Lead

Overview

Why Karsun?

Join Karsun Solutions to grow your career with the company transforming possible for the US Government.

At Karsun, collaboration drives our community. We're committed to building an environment where team members from diverse backgrounds can innovate, learn and grow with us. Here at Karsun, the only limit to your potential is the limit of your curiosity.

Join Team Karsun, and Find Your Next!

• Serve as the primary technical liaison between development teams, product owners, business stakeholders, and the Customer Success Lead, facilitating clear and effective communication across all levels.
• Consolidate technical progress from multiple teams and translate it into business-focused value delivery statements, clearly articulating the impact of technical work on stated goals and objectives.
• Proactively engage with technical and product teams to develop deep contextual understanding of technical challenges, system dependencies, and implementation complexities.
• Escalate and communicate technical challenges to the Customer Success Lead with appropriate context, proposed solutions, and business impact analysis.
• Develop and maintain comprehensive understanding of end-to-end business processes and system architecture to effectively articulate technical solutions in business terms.
• Balance multiple priorities efficiently across various technical streams, ensuring appropriate focus and resource allocation aligned with program objectives.
• Integrate Karsun approved initiatives into program operations, assessing technical workforce training needs and identifying knowledge gaps that require attention.
• Coordinate with Chief Architect and Application Architect to ensure technical alignment and architectural consistency across development efforts.
• Collaborate closely with Product and Site Reliability Engineering (SRE) teams to ensure operational excellence and continuous service improvement.
• Provide regular status updates, progress reports, and executive summaries that clearly communicate technical achievements in business value terms.
• Identify opportunities for process improvement, technical efficiency gains, and enhanced collaboration between technical and business teams.

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related technical discipline.
• 8+ years of experience in technical operations, program management, or technical leadership roles in enterprise or federal technology environments.
• 5+ years of experience serving as a technical liaison between development teams and business stakeholders, with proven ability to translate technical concepts for non- technical audiences.
• Strong understanding of software development life cycles (SDLC), agile methodologies, and modern development practices including CI/CD, Dev Ops, and SRE principles.
• 3+ years of experience working with federal or quasi-federal government technology programs, including familiarity with federal acquisition processes and compliance requirements.
• Exceptional written and verbal communication skills, with demonstrated ability to create executive summaries, status reports, and value-focused progress narratives.
• Proven ability to manage multiple priorities simultaneously and maintain focus on strategic objectives while addressing tactical execution details.
• Technical breadth across multiple technology domains (e.g., cloud platforms, databases, application architecture, infrastructure) with ability to quickly learn new technologies.
• Experience working with enterprise architecture frameworks and understanding of end-to-end system dependencies and integration points.
• Strong analytical and problem-solving skills with ability to identify root causes and propose actionable solutions.

• Master's degree in Business Administration, Technology Management, or related field is highly desirable.
• Experience with GSA systems and programs, particularly FCS based or similar enterprise data initiatives.
• Familiarity with AI-enabled software development and emerging technologies in the federal technology space.
• Certification in agile methodologies (e.g.,…