Account Manager

Please read this entire posting before applying

Status: Full-Time Employee

Location: Remote (US-based only)

Working Hours: 9:00am–5:00pm MT

Compensation: $65,000 – $75,000 salary, depending on experience

Unframed Digital is a fast-growing, women-owned AIO and Search Engine Marketing agency founded in 2020. Our mission is to help eCommerce and lead generation businesses grow through strong, scalable digital marketing foundations.

Our small yet mighty team is accountable for driving the results that our clients expect with a premium service. We strive to deliver excellence in everything we do, day in and day out. What does this mean for you? You will join a team that values improvement personally and professionally, collaborates without ego, and finds joy in the company of others.

Our core values drive our day-to-day from the tasks we accomplish, the customer service we provide, and the life we lead in and out of work.

We are proud to be an Equal Opportunity Employer and are committed to I.D.E.A. hiring practices. BIPOC and LGBTQ+ candidates are strongly encouraged to apply.

If an account manager and a marketing director had a baby, this role would be it. The Account Manager owns the client relationship and account success after the sale
. It encompasses client strategy, project management, and team coordination to ensure excellence in delivery of our services.

You will manage a book of monthly retainer clients, ensuring strategy is clear, execution is on track, and communication is proactive so that clients feel like we are a true member of their team. Your success is measured by client retention, upsell revenue, client satisfaction, and completion of timely deadlines and deliverables.

This is an ideal role for someone who enjoys creating innovative ideas aligned with strategic goals, building meaningful relationships, and bringing order to complexity.

• Serve as the primary point of contact for a portfolio of AIO/SEO, paid ads, and website retainer clients
• Build deep relationships with client stakeholders and understand their goals, KPIs, and success metrics
• Lead onboarding for new clients in partnership with sales and delivery teams
• Translate client goals into clear strategic direction and priorities for internal teams
• Host recurring client calls including reporting and strategy discussions
• Proactively identify risks, opportunities, and upsell or expansion opportunities

• Own timelines, deliverables, and scope for all assigned accounts
• Work closely with the SEO and creative (copywriting, UX/UI, development) teams to ensure work is delivered on time and to Unframed Digital’s standards
• Maintain clear workflows and documentation in Asana
• Manage scope creep and set clear, confident boundaries with clients

• Clients feel informed, supported, and confident in Unframed Digital
• Projects move forward smoothly with minimal issues/red lights
• Internal teams are clear on priorities and expectations
• Retention is strong and accounts grow over time
• You are seen as a trusted strategic partner by both clients and teammates
• You reach or exceed weekly KPIs/measureables

• You have 1-3 years of experience in account management, marketing management, or in a client success role (agency experience strongly preferred).
• Experience with digital marketing and marketing strategy is a necessity.
• You have the ability to analyze data and apply learnings, ask probing questions and think strategically to create an ideal solution for the client. Experience in Google Analytics, Looker Studio, and Google Tag Manager is preferred.
• You have the strategic mindset of a marketing manager/director and understand client goals, audiences and channels to drive strategic growth.
• You are comfortable managing and working in tools like Asana, Slack, and CRMs.
• You have emotional intelligence and the ability to navigate client dynamics with confidence and tact.
• You are excellent at managing priorities, hitting deadlines, multi-tasking and adapting.
• We do not require a higher level of education including a bachelor’s degree. If you got what it…