Healthcare IT Support Analyst II

Duration: Contract To Hire (6 months to Hire)

Position Type: Full-Time

Overview

We are seeking an experienced Healthcare IT Support Analyst II to provide advanced technical support for end users in a healthcare environment. This individual will serve as a key resource for troubleshooting applications, supporting clinical and business workflows, and ensuring a high level of customer satisfaction across the organization.

The ideal candidate has a strong foundation in healthcare IT operations, excellent problem-solving skills, and experience supporting a variety of enterprise applications and technologies.

Key Responsibilities

• Deliver Tier II support for software applications, hardware, and end-user technology issues.
• Investigate, troubleshoot, and resolve moderately complex technical incidents and service requests.
• Provide support for clinical and operational applications used throughout healthcare settings.
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Participate in system upgrades, testing efforts, and deployment activities.
• Assist with user onboarding, access management, and technology training when needed.
• Monitor support queues to ensure timely resolution and adherence to service level expectations.
• Escalate unresolved issues appropriately while maintaining ownership through completion.
• Contribute to process improvements that enhance support efficiency and user experience.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Healthcare Informatics, or a related field (or equivalent experience).
• 2–5 years of experience supporting users within a healthcare or regulated environment.
• Strong troubleshooting skills across Windows operating systems, Microsoft applications, and enterprise technologies.
• Experience supporting clinical applications, electronic health records, or healthcare systems preferred.
• Familiarity with ticketing systems and IT service management best practices.
• Strong communication and customer service skills.
• Ability to prioritize competing requests in a fast-paced environment.
• Experience working independently while collaborating effectively with technical and non-technical stakeholders.

Preferred Skills

• Experience supporting healthcare organizations, hospitals, or health systems.
• Knowledge of ITIL principles and incident management processes.
• Familiarity with Active Directory, Office 365, device management tools, and remote support technologies.
• Exposure to application testing, system implementations, or workflow optimization initiatives.

This role offers the opportunity to support mission-critical healthcare technologies while working closely with operational and clinical teams to improve end-user experience and system performance.