Service Manager-Ford Dealership

About Heiser

For more than 100 years, Heiser has been a family owned, premier automotive dealer group throughout Milwaukee. With multiple locations servicing the metro-Milwaukee and West Bend areas, Heiser features vehicle sales, parts/service centers, and body shops under the brands of Chevrolet, Ford, Lincoln, Toyota, and Cadillac. At Heiser we believe that, "today's your day" and we are currently seeking qualified candidates to join our highly successful TEAM.

For more information on who we are, please visit our website at

We're looking for a highly motivated, results-driven Service Manager to lead our Service Department. This is a key leadership role responsible for ensuring the highest level of customer satisfaction, team performance and department profitability.

• Oversee daily operations of the Service Department
• Manage and coach Service Advisors, Technicians and support staff
• Monitor workflow and ensure timely completion of repair orders
• Ensure compliance with all Ford and dealership policies/procedures
• Handle customer inquiries and resolves issues efficiently
• Maintain high CSI (Customer Satisfaction Index) scores
• Manage departmental budget, costs and profitability

• 5+ years of service management experience in a franchised dealership (Ford experience preferred)
• Strong leadership, communication and problem-solving skills
• Proven ability to motivate and manage a team effectively
• Working knowledge of CDK, PBS, Reynolds & Reynolds or similar DMS
• Valid driver's license and clean driving record

• Competitive base salary + performance bonuses
• Health, Dental, Vision, Disability, Life, Accident, and Cancer Insurance
• Ongoing training and professional development
• Paid Time Off and Holiday Pay
• 401k with Company Match
• A supportive, family-oriented team environment.

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