Team Lead, Management

• Location 200 W SILVER SPRING DR,Glendale, WI, 53217,United States
• Employee Type FT Non-Exempt

Neroli Salon & Spa is seeking an enthusiastic and dedicated Team Leader in leading our team to consistently deliver a 5-star guest experience. This role focuses on coaching, mentoring, and inspiring the retail team to ensure guests receive a memorable and elevated experience from beginning to end. The Team Leader will help meet overall salon & spa benchmarks by overseeing key aspects of daily operations, focusing on staff development, retail success, and guest satisfaction.

• Conduct store operations including guest check-in and check-out, appointment scheduling, payment processing, and opening/closing store procedures
• Act as frontline leader, setting the tone for exceptional guest service and high performance at the retail desk
• Assist in scheduling, onboarding, training and mentoring new hires to ensure a consistent guest experience
• Lead and coach non-technical team members to support their growth and elevate overall team performance
• Drive retail performance by setting, tracking, and achieving individual and team sales goals
• Maintain strong product knowledge across Aveda and Ultraceuticals products to support team education and guest recommendations
• Conduct regular performance assessments for non-technical team members, offering constructive feedback and development opportunities through 10/10s.
• Ensure concierge services and Aveda rituals are consistently delivered, maintaining guest amenities, and building strong guest relationships by addressing feedback and concerns.
• Facilitate Aveda Advisor Team meetings, both in-person and virtually, to keep communication and training on track.
• Other duties assigned by leadership

• 2 years of experience in a leadership or supervisory role
• Experience in a salon and spa setting
• Strong leadership and communication skills, with a passion for guest service.

• Ability to work in a fast-paced environment, providing front-line support to both team members and guests.
• Ability to stand for extended periods throughout the workday.

If you’re passionate about the beauty and wellness industry and thrive in a leadership role, we’d love to hear from you!