Cafe Team Expert

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café.

In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.

WI
- Glendale
- Bayshore Mall - 2252

Full-Time

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when possible, being flexible and responsive to the needs of the store—you are open from early mornings to late evenings every day, including weekends and most holidays.
• Be positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Support the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, be an enthusiastic learner and use feedback to improve skills.
• Be an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
• Prioritize resources and barista support appropriately to keep the shift on track.
• Above all, show that you enjoy being a barista.

• Drink making: using mastered skills to create and maintain food and beverage presentation standards, adjusting displays, and coaching others.
• Visual merchandising skills to maintain counter and floor retail fixtures.
• Efficient register operation, taking orders and coaching others on speed of service.
• Bookselling skills to support bookfloor team when available.
• Coaching the team on loss prevention procedures, maintaining a safe, secure bookstore, spotting theft, and de‑escalating challenging situations.
• Managing inventory through effective food and beverage orders.
• Completing and submitting accurate monthly inventory and waste logs on time.

• Use expert knowledge to make effective food and beverage recommendations to customers and model this for the team.
• Review category sales, inventory quantities and product waste reports to maximize sales and profitability.
• Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, driving café results.
• Apply knowledge of café safety, hygiene, sanitation to maintain all standards.

Benefits vary based on scheduled hours:

• Less than 20 hours per week:
  Employee Discount, EAP and Sick Pay.
• 20 to 29.99 hours:
  Employee Discount, EAP, Sick Pay, Paid Time Off, Paid Maternity and Parental Leave, Company Paid Holidays, Transit, 401(k) with Company Match.
• 30 hours or more:
  Employee Discount, EAP, Sick Pay, Paid Time Off, Paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be provided by the recruiter or Human Resources.