Front Desk Coordinator​/Title Assistant

Flying S Title and Escrow is a subsidiary of Title Financial Corporation (TFC). We seek a Front Desk Coordinator / Title Assistant to join our team in Glendive, MT. TFC is a family-owned company providing Title and Escrow Services since 1905. We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

If you want to work for a company where Everyone Counts
, is committed to doing the Right Thing
, Takes the Smart Risk
, believes Attitude is Everything
, and Everyone has the Opportunity to Make a Difference
, then keep reading.

• Has a passion for working with people, is customer service oriented, and has the ability to create meaningful relationships.
• Previous experience in Title, Escrow, Banking, Real Estate, or other related business is a Plus!
• Ability to stay on task and work independently.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient computer skills, including basic navigation, ability to learn new programs, and previous experience with Google Suite, Microsoft Office Suite or related software.
• Ability to operate a company vehicle or personal vehicle for company errands or training.

The primary responsibilities of the Front Desk Coordinator are to receive visitors to the Company and to promptly answer incoming calls. The position directs visitors or transfers callers to the requested party. When visitors and callers are uncertain about whom to contact, the Front Desk Coordinator gathers information to determine how to assist them. Since this position often is the initial contact for customers, it is essential that a courteous attitude and quality customer service are maintained at all times.

This position requires good interpersonal and verbal communication skills. The Title Assistant performs a variety of clerical duties, primarily to assist the Title officers. The position locates, records, posts, and computes information generated by or to be used by title personnel in completing title orders. The position systematically organizes, files, retrieves, and/or updates title materials such as legal documents, reports, maps, and files.

This position reports to the Vice President / County Manager.

• Answers telephone calls, routes to appropriate individuals or departments, and takes accurate messages in a professional and courteous manner. Uses a multiline telephone system.
• Provides general administrative support to the escrow team as needed, including data entry and other clerical tasks.
• Greets clients and addresses their questions and concerns. Direct clients to the appropriate individual or department as needed.
• Proofread documents to ensure accuracy and completeness. Correct errors and omissions by tracking necessary information.
• Research and/or record documents and administer the recording processes.
• Sends lender packages according to closing instructions.
• Perform various functions to expedite the flow of policies, including answering phone inquiries, picking up and delivering documents, typing, filing, duplicating, recording and maintaining tasks and workflow.
• Daily Courthouse runs to search names and print documents at the Clerk and Recorder's Office.
• Acts as a liaison between buyers, sellers, real estate agents, lenders, and other parties involved in the transaction, ensuring clear and effective communication throughout the process.
• Set up or cancel escrow/title files, which include the complete filing of deposits and all relevant documents.
• Assist the title departments by performing general support tasks to maintain departmental efficiency.
• Supports corporate core values, purpose, goals, and culture.
• React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
• Communicate with company employees and customers…