Field Operations Support Assistant

Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services is accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and controls storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists location management, sales, family service counselors and payroll as needed
• Acts as backup to receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

• High School or equivalent education
• 1–2 years of experience in an office clerical or customer service capacity
• Experience working in a customer-focused and fast‑paced professional environment

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Salary: $19.50 per hour

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

As part of your pre‑employment background check, your criminal conviction history will be verified. This role requires the following material job duties: working around and/or handling deceased and working around families and colleagues. Convictions that create a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Equal Opportunity Employer, M/F/D/V. SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.