Parts Back Counter

Job Title: Parts Back Counter

Department :
Parts

Reports to: Parts Manager/ ASSISTANT PARTS MANAGER

FLSA Status: Non-Exempt

Direct Reports: None

Position

Description:

Performs a variety of customer service, in store, over the counter, through shop, or on the phone. Assist Customers in selecting required parts, suggest manufacture and or campaign related parts requirements, offers specials, and ensures the customer is exposed to the full product line. Stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealerships parts department.

Answers phone calls, pulls fill orders from stock, provides price quotes and other information.

• Sells and gives quotes on retail parts to customers through service repair orders.
• Sells and gives quotes to wholesalers and retail customers on parts counter tickets.
• Sells products to repair or accessorize the customer's needs and wants.
• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.
• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction.
• Assist in keeping parts department clean and orderly.
• Records all sales and/or customer transactions that occur through repair orders and or counter tickets.
• Provides service technicians with parts over the counter or to service bays as needed.
• Processes warranties, and new return merchandise as required at a point of sale.
• Informs Parts Manager or new vendors and acquires resale cards and W-9’s of new vendors.
• Follows company cash, credit, and check processing procedures when collecting payments from customers and vendors.
• Keeps himself/herself groomed and clothed per the dealership guidelines.
• Should be knowledgeable on products by staying updated with manufacture and campaign by training and reading/comprehending bulletins.
• Performs other tasks as required by Parts Manger.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education – High school diploma or general education degree (GED), 1-3 months related experience or training, automotive experience preferred.
• Must have an excellent customer service focus with a helpful/friendly/inviting demeanor.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Must demonstrate the ability to read, write and communicate the English language.
• Must have a clean driving record and be able to pass an MVR and background check.
• Operate forklift, after required training and certification.

High school diploma or general education degree (GED), 1-3 months related experience or training, automotive experience preferred. Must demonstrate the ability to read, write and communicate the English language.

Ability to communicate verbally or in written form effectively. Ability to read, analyze and interpret written and verbal instructions. Ability to write routine reports and correspondence, including writing grammatically correct emails and text messages. Ability to effectively present information and respond to questions from managers, clients, and customers.

Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to calculate ETA (estimated time of arrival) of product by giving time frame in date and clock time format.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral and diagram form. Ability to maintain attention to detail despite interruptions. Ability to apply common sense understanding to carryout instructions furnished in written or oral form.

Skill and ability to operate a computer. Skill and ability to organize and prioritize work. Skill and ability to meet deadlines and operate office equipment such as copy, scanner and fax machines. Skill and ability to use company software. Skill and ability to use manufacture software. Skill and ability to locate parts and give ETA on products in different geographical location of the country.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable…