Internet Manager

Job Title: Internet Manager

Department: Sales

Reports to: General Sales Manager/General Manager

FLSA Status: Exempt

Direct Reports: Sales BDC Representatives

Position

Description:

This position coordinates the sale of automobiles via leads generated over the internet and phone, by understanding and demonstrating characteristics, capabilities, and features; getting online customers into the dealership for a test drive. Must present a professional appearance.

• Manages customer leads, responding to all inquiries in a quick and timely manner.
• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Answers customer questions on product inventory, helping people find the best car for their needs, and explaining the benefits of the vehicles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade‑ins; meeting prospects at community activities; greeting drop‑ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Understands and caters to the needs of a diverse client base and is able to adapt the sales approach accordingly.
• Sets and meets sales goals, helping the dealership to remain profitable.
• Coaches, trains, motivates, counsels and monitors performance of BDC representatives.
• Ensures all proper follow‑up procedures are followed by BDC representatives.
• Takes turns from product specialists and BDC representatives to facilitate a sale.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Provides sales management information by completing reports.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs other duties as assigned by management.
• Make follow‑up phone calls to customers to ensure complete satisfaction.
• Discuss during customer follow‑up calls the importance of responding to CSI surveys.
• Brings all customer concerns and complaints to the attention of the General Sales Managers and or appropriate Management.
• Remains knowledgeable of new products, features, accessories, processes, etc.
• Answers inbound sales phone calls and takes turns in BDC throughout the day & redirects them if necessary.
• Attends meetings and training sessions as scheduled.
• Follow policies and procedures as set forth in Employee Handbook.
• Must have the ability to report for work on time, follow directions, interact effectively with co‑workers, understand and follow rules and procedures and accept constructive criticism.
• Must use all company data bases and software according to company trained process and procedures.
• Must maintain an 100% training status on all manufacturer and systems used by the Company all times.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Possess understanding and knowledge of equity and values, automobile depreciation, and local, state and federal laws that guide automobile industry.

Must be excellent at communicating information to visitors and inquirers.

Possess good dress sense that portrays neat and smart personality.

Must be able to sell minimum quota according to dealership standards.

Must be aggressive in selling; and possess a positive attitude.

Must be able to work extended hours, evenings, holidays and weekends.

Must demonstrate the ability to read, write and communicate the English language.

Valid Driver’s License and proof…