Lead Delivery Driver

Sleep Number® is a leader in personalized sleep wellness, backed by almost 40 years of innovation and serving more than 16million people.

The Field Services Lead Technician will serve as the local point of contact for all matters involving fulfillment quality, inventory management, fleet operations, and customer experience for Sleep Number Smart Bed® and related products.

• Primary trainer for all new Field Services team members.
• Trains current team members on changes to policy, procedures, and new products/services.
• Manages market inventory, analysis, reporting, and validation, including storage facilities, dock locations, and product on truck.
• Responsible for truck maintenance and works with the leader to ensure all fleet is in optimal operating condition.
• Maintains open lines of communication for field team members for on‑the‑job questions and concerns, escalating to the Field Services Supervisor.
• Provides consistent two‑way communication to and from team members to inform of key messages, goals, changes to processes, and performance results.
• Develops and maintains cross‑functional relationships with key Retail and internal/external Supply Chain team members to ensure on‑time arrival, disposition, and inventory management of Sleep Number products.
• Conducts on‑route installation and service visits in customers’ homes, delivering, relocating, assembling, and repairing products to specifications, while exemplifying Sleep Number’s customer experience standards.
• Assists Supervisors in conducting Customer Experience Evaluations (CEE).
• Completes daily duties assigned by the Field Services Supervisor and other duties as related to business needs.

• High school diploma or GED equivalent.
• 2–3 years of customer service experience.
• 1 year of Field Service Technician experience preferred.
• Must be 21 years of age or older.
• Valid driver’s license with the ability to operate a commercial motor vehicle of 15001 pounds or more; CDL not required.
• Clean driving record and possession of identification allowing access to military bases (Real , Enhanced , Passport Card, U.S. Department of Defense , or other acceptable identification).
• Must pass a criminal record check, DOT Physical, drug screen, and road test, and maintain a clean motor vehicle record.
• Ability to provide individualized training to team members.
• Excellent communication skills for internal and external customers.
• Strong problem‑solving abilities and adherence to standard operating and safety procedures.
• Capability to operate a company vehicle in various traffic and weather conditions.
• Familiarity with common hardware and power tools.
• Mechanical and technical aptitude required, with knowledge of smartphone technology and basic wireless networks.

Monthly bonus plan with payout opportunity. Eligible team members receive competitive pay, medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that support lifelong wellbeing.

Sleep Number is an equal‑opportunity employer. We cultivate a workplace culture where everyone is valued, respected, and treated fairly.