Member Solutions & Collections Specialist
Listed on 2026-08-03
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Finance & Banking
Bank Customer Service, Loan Servicing, Banking & Finance, Banking Operations
- Location 220 West 7th Street,Tulsa, OK, 74119,United States
- Base Pay $19.50 - $21.25 / Hour
- Job Category Collections, Customer Service
- Industry Banking, Credit Union, Collections
- Employee Type FT Non-Exempt
- Required Degree High school
- Manage Others No
Contact information
- Name Victoria Turner
- Phone
- Email careers
Energy One Federal Credit Union is seeking a detail-oriented and member-focused Collections Specialist to help protect the credit union’s assets while delivering exceptional service to our members. This role is responsible for managing delinquent loan accounts, collecting past-due payments, and working collaboratively with members to establish effective repayment solutions. The ideal candidate balances firm collections practices with empathy, professionalism, and a commitment to helping members achieve financial stability.
Duties include:- Contacts delinquent accounts by phone, email or mail;
Advises and counsels members of necessary actions and makes payment arrangements
Assisting with GAP claims, scanning paper files, assigning charged off accounts to the attorney and collections agency, calling on negative accounts, and calling on accounts with force placed insurance.
- Evaluates financial situation of delinquent borrowers;
Makes recommendations to Department Supervisor to repossess collateral or take other legal action when other arrangements to bring the loan current are unsuccessful. - Maintains accurate files and documentation of all contacts made with borrowers in system as required.
- Stays current on collections process knowledge. Comply with credit union procedures for collections. Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
Requirements
- High school diploma
- Minimum 2 years of Collections experience is highly desirable
Previous experience in financial services, banking, or credit union operations preferred.
- Strong communication and interpersonal skills with a commitment to delivering outstanding member service.
- Ability to handle multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment .
- Proficiency in Microsoft Office and financial systems is a plus.
Summary
Full Time Position - Not a Remote Position
Schedule &
Work Hours:
- Monday through Friday, with a rotating Saturday schedule
- Schedule may vary based on operational needs
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