Patient Service Representative

Campus

OSU-Center for Health Sciences

Jeffery Kellerman, jeff.kellerman

Typically, Monday through Friday, 8:00am-5:00pm

Regular Continuous/Until Further Notice

$16.00 - $18.00

Hourly

The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Practice Administrator.

Patient Service Representative must have knowledge of all areas related to insurance and front office work. Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.

• High School/GED (degree must be conferred on or before agreed upon start date)
• Bilingual/Spanish-speaking
• Six (6) months related job experience in a medical office or equivalent

Certifications, Registrations, and/or Licenses:

• Valid Oklahoma Driver License Required

Skills, Proficiencies, and/or Knowledge:

• Strong interpersonal and communication skills

Preferred Qualifications:

Skills, Proficiencies, and/or Knowledge:

• Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
• Ability to take telephone messages and have an understanding of medical terminology
• Experience with Electronic Medical Records; EPIC highly desirable