Network Analyst

This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered.

Short description of position

Estimated Starting Salary Range for Network Analyst
:

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

• Responsible for monitoring the network within the firewall (LAN)
• Responsible for monitoring the network beyond the firewall (WAN)
• Responsible for monitoring the network maintenance and performing any updates and changes, to include identifying issues, documenting issues, and developing resolutions.
• Responsible for remediation of vulnerabilities
• Responsible for ensuring configured devices are maintained and properly configured and labeled to ensure environments can be duplicated across multiple ships
  * This position may require shift work based on 24x7x365 operations.
• Assist in all phases of support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Document, track, and monitor problems to ensure resolution in a timely manner.
  * Support the current reporting of enterprise metrics for network and cybersecurity operations.
• Provide initial remote troubleshooting, analysis, and triage of reported events.
• Act as both an external and internal-facing point of contact to facilitate handling of problem reports and upscale technical issues and communicate network status
• Support software and hardware issues and ensure stable system performance.
• Execute engineering tasks in support of system performance tuning on workstations, applications or network infrastructure in support Linux, Unix, Microsoft Windows operation systems services, observe industry best practices, standards, and procedures.
• Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
• Assist in conducting problem management process (root cause analysis) attempt to determine the real or underlying cause of an incident in order to prevent future recurrences. Also support forensic analysis, triage and break fix of system server/server related trouble tickets.
• Receive and document subscriber site cybersecurity incident reports, and communicate to appropriate parties.
• Assist in account management for internal users and external subscriber organizations.
• Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
• Performs other job-related duties as assigned.

• Maritime Network Operations SME must have an associate's degree in computer science or related field with 8+ years' experience in the following areas:
  • Understanding U.S. maritime industry network best practices.
  • Experience with maritime/vessel network operations, network development, security and production. Specifically, an understanding of marine operations and IT methods, techniques, and practices sufficient to select, recognize, adapt, and apply shipboard principles and practices.
  • Experience with Maritime network architecture, hardware, software, IT space configuration, and emergency response.
  • Ability to work with customers to assess needs, provide assistance, resolve problems, satisfy expectations, knows products and services.
• US Citizenship Preferred Experience, Education, Skills & Technologies
• Associate's degree in computer science, engineering, management information systems, networking, telecommunications, computer engineering network engineering, or equivalent work experience in a related fields.
• Navy, Coast Guard, or maritime network background
• A minimum 4 years of maritime network engineering experience
• A minimum of 8+ years working in a Network Operations Center
• A verifiable and current Cisco Network certification - Cisco Certified Networking Professional Enterprise (CCNP Enterprise) or Cisco Certified Internetwork Expert (CCIE).
• Strong problem solving and root cause analysis skills
• Customer service focus, and strong interface/communication skills
• Ability to ask relevant questions of customers and engineers in support of problem resolution.
• Ability to work independently with little supervision
• Ability to follow procedures and work instructions to perform tasks
• Identify process gaps and proactively improve system inefficiencies
• Excellent written and verbal communication skills
• Ability to support shift work

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