Salesforce Consultant - Cloud

Salesforce Consultant - Experience Cloud

This position requires an active Secret clearance or the ability to obtain and maintain a Secret clearance. A government contract requires that this position be restricted to U.S. citizens. You must provide documentation that you are a U.S. citizen to qualify.

We're seeking a seasoned Salesforce Consultant - Experience Cloud to support federal and public sector initiatives. This role blends functional consulting and hands‑on configuration, with a strong emphasis on Experience Cloud (portals, user journeys, and digital experiences).

This individual will lead discovery and requirements efforts (50%) while also supporting hands‑on configuration and solution delivery (50%). The ideal candidate is a strong communicator and facilitator who can translate business needs into scalable Salesforce solutions.

Estimated Starting Salary Range: $125k‑145k. Pay commensurate with experience. Full‑time benefits include Medical, Dental, Vision, 401(k), and other possible benefits as provided. Benefits are subject to change with or without notice.

• Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders
• Prepare and facilitate current‑state assessments, process mapping, and future‑state design sessions
• Serve as the primary liaison between business stakeholders and technical teams
• Translate requirements into user stories, acceptance criteria, and functional designs
• Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions
• Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows
• Design and optimize user journeys within Experience Cloud (login, case management, self‑service, etc.)
• Support backlog grooming, sprint planning, and Agile delivery activities
• Validate solutions through demos, prototypes, and stakeholder feedback loops
• Support User Acceptance Testing (UAT), including test scenario creation and defect triage
• Provide training frameworks and support end‑user adoption efforts (in partnership with BA/support teams)
• Ensure compliance with federal security, governance, and data standards
• Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices

• Bachelor's degree required
• 5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead
• Strong hands‑on experience configuring Salesforce Experience Cloud (Communities/Portals)
• Proven ability to lead discovery and translate business needs into configured Salesforce solutions
• Experience designing and delivering customer‑facing portals, case management workflows, and digital experiences
• Strong understanding of Salesforce platform capabilities (Service Cloud, Sales Cloud, Experience Cloud)
• Experience working in Agile or hybrid Agile environments
• Ability to balance functional consulting with hands‑on configuration (not a developer role)
• Experience supporting federal or highly regulated environments preferred
• Salesforce certifications preferred (Administrator, Experience Cloud Consultant, etc.)
• Excellent communication, facilitation, and stakeholder management skills
• Must pass pre‑employment qualifications of Cherokee Federal
• Must be able to work EST hours

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.