Customer Experience Representative; Collections

R Customer Experience Representative (Collections) – Tulsa, OK

The Customer Experience Representative (CXR) is a proactive problem‑solver responsible for managing a portfolio of customer accounts, driving collection efforts, and resolving complex customer issues related to billing, pricing, cylinder discrepancies, and cash applications.

• Prioritize portfolio to maximize collection benefits and secure timely remittances.
• Contact customers regarding past‑due invoices and obtain future payment information.
• Identify account risks, spot AR trends, and monitor indicators of delinquency.
• Perform routine reviews and releases of sales orders throughout the day.

• Identify errors and discrepancies on customers’ accounts.
• Create, investigate, and resolve disputes from initiation to final resolution.
• Investigate and resolve discrepancies related to pricing, billing, cylinder assets, and cash applications.
• Research complex account issues to achieve a thorough understanding of data and trends.

• Maintain quality relationships with branch managers, account managers, district managers, AVPs, National Account Managers and MSVPs.
• Involve collections managers when possible and keep them informed of issues at all times.
• Recognize significant credit risks and escalation matters to the Accounts Receivable Supervisor and above.
• Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.

• Maintain meticulous records of all conversations, emails, and follow‑up actions.
• Organize documentation to facilitate follow‑up efforts.
• Take "extreme ownership" of account maintenance, including handling undeliverable mail and updating account details.

• High School Diploma or equivalent.
• Client service orientation that views collections as a supportive business function.
• Exceptional written and verbal communication skills.
• Core competencies in critical thinking, active listening, adaptability, and time‑sensitive multitasking.

• Experience with SAP and/or ERP systems.
• Commercial collections experience with a proven track record of success.
• Bilingual skills (Spanish).
• Proficiency in Google Workspace.
• General understanding of CX disciplines: cash apps, data integrity, account setup, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.
• Familiarity with hard‑goods products and branch/plant operations.

• Medical, dental, vision, life, accidental death & dismemberment, short‑term and long‑term disability.
• Employee Assistance Program.
• Pre‑tax commuter transportation benefit.
• Parental leave up to 14 weeks.
• Paid holidays, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave.
• 401(k) plan with company match.
• Tuition reimbursement and discounted college tuition for eligible dependents.

Airgas is committed to building a workplace that embraces the diversity of employees, customers, and communities worldwide. We welcome and consider applications from all qualified applicants regardless of race, gender, sexual orientation, religion, disability, or any other protected characteristic.

Airgas is an equal opportunity employer. We welcome all qualified applicants and are committed to providing reasonable accommodations for individuals with disabilities.

Deondre Taylor –  (302) 277‑2429

Airgas and authorized recruitment partners will never request money during any stage of the recruitment process. Verify job postings through the official Airgas careers website before disclosing personal information.