Indirect Lending Operations Representative, Glens Falls

Indirect Lending Operations Representative

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! This opportunity may be perfect for you if you have experience in:

• Excellent communication skills
• Attention to detail a must
• Strong organizational skills

About this position:

The Indirect Lending Operations Representative is responsible for a variety of administrative functions associated with the processing of indirect loan documents, disbursement of funds to dealerships, lien perfection processing including manual lien filing on loans held with funding issues. Provides exceptional customer service and support to dealer network and indirect lending staff while meeting all applicable compliance regulations and Company policies.

Essential Job Functions:

• Review indirect loan documents received from dealer network for accuracy and completeness; ensure documents have proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.
• Disburse funds to dealerships as applicable in a timely and regulatory/policy compliant manner.
• Monitor loans held with funding issues and manually file liens in a timely manner.
• Index and review indirect loan files; follow department/Company filing protocols for the accurate storage of documents.
• Provide outstanding customer service to dealer network; answer questions and provide guidance as appropriate. Work to anticipate customer needs and address concerns in a timely and positive way.
• Support and participate as member of Indirect Lending team; offer clerical and customer service support to all members of team to meet department goals and objectives.
• Stay up to date on applicable computer software as well as lending laws and regulations

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

• Education/
  
  Certifications:
• High School Diploma or equivalent required.
• 1 year of experience in an office environment preferred
• Skills/Knowledge:
• Proficient with Microsoft Office Suite, ability to learn other computer software programs
• Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management
• Demonstrated skills to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines
• Proven quality customer service and communication skills
• Ability to work as a member of a cooperative work team with shared goals and objectives
• Physical Demands:
• Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

The salary range for this position is $20.00 - $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.