Electronic Banking Assistant Manager II

Electronic Banking Assistant Manager II

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! This opportunity may be perfect for you if you have experience in:

High attention to detail and strong communication skills

Operational efficiency and supervisory skills

Strong analytical and problem solving skills

Job Summary:

The Electronic Banking Assistance Manager II is responsible for supervising the team, assisting, and supporting management through project coordination, review, and work organization to achieve optimum efficiencies in time and resources within department. The role also leads efforts designed to meet department and Company goals as identified by management. In addition, this role effectively collaborates with other departments as needed to understand impacts and ensure efficiencies.

Essential Job Functions:

Assist management in defining roles and responsibilities of team members; manage, coach, counsel team to meet department goals and achieve performance standards; encourage continuous improvement and career development.

Collaborate with management team on formulation and implementing strategies and processes to increase efficiencies, improve customer service, create, and achieve department procedures and goals.

Oversee daily department operations, supporting strategic plan; day-to-day operations, projects, and special assignments.

Assist with the Sarbanes-Oxley (SOX) program, as well as working with other internal/external auditors supporting internal controls mitigating company risks.

Assist Manager to optimize departmental practices; identify/collaborate with other departments and key stakeholders to understand impact from projects and resolve issues to achieve optimal implementation outcome.

Research, propose, and implement changes necessary to stay current with regulatory requirements and compliance directives. Remain current on regulatory changes/guidance applicable to Electronic Banking.

Assist Manager to provide quality control review of designated work; ensure timely and accurate reporting.

Facilitate customer escalation calls and situations to ensure resolution and customer satisfaction, provide call center support as needed.

Qualifications:

Education/

Certifications:

Associate's degree or equivalent experience in banking

4 years of banking experience preferred

1 year of supervisory experience preferred

Skills/Knowledge:

Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus

Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders

Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail

Proven organizational, project management, analytical, research, and problem-solving skills

Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E

Ability to work independently and as a collaborative team member with high degree of initiative and follow-through

Physical Demands and Work Environment:

Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time

Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations

Ability to lift and/or move up to 15 pounds

Work is performed primarily in a professional office environment

Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job.

What We Will Bring To The Table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

Medical, Dental, and Vision Insurance and Flexible Spending Plan

Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

Education and Tuition Reimbursement

Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a…