Customer Service Representative

Job Description

We are in search of a Customer Service Representative to join our growing team. This role provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with customers.

• Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
• Answer customer calls regarding orders, inquiries, and problems/complaints.
• Place and process customer orders received by phone, fax, or mail.
• Answer customer questions regarding product and/or their order.
• Handle complaints within established guidelines and initiate appropriate follow‑up and response.
• Track orders/trace deliveries customers have not received to determine status of order and expected time of arrival.
• Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
• Provide pricing information to customer.
• Complete and maintain all paperwork related to customer transactions.
• Send information via Fax/Email to customers regarding invoices, proof of deliveries, etc.
• Act as a liaison between customer and other internal departments.
• Work closely with the purchasing warehouse and shipping departments.

• High school equivalent or diploma required
• Bachelor’s degree plus.
• Previous sales support or customer service experience.
• Excellent verbal and written communication skills.
• Excellent data entry skills.
• Experience with Microsoft Office.
• ERP systems such as SAP, P21 etc. experience preferred.
• Ability to pass job‑related employment screenings.

The pay range for this role is $20-$23 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, Brady

PLUS offers a comprehensive benefits package to support the health and well‑being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

Brady

PLUS is a leading national distributor of solutions for Jan San, Food service and Industrial Packaging. We deliver the right SUPPLIES SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180 locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.

We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at

Brady

PLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.