Customer Experience Supervisor
Job in
Glenview, Cook County, Illinois, 60025, USA
Listed on 2026-11-02
Listing for:
Glenview
Full Time, Part Time
position Listed on 2026-11-02
Job specializations:
-
Customer Service/HelpDesk
Event Management & Planning, Client Relationship Management, Customer Success Management -
Management
Event Management & Planning, Client Relationship Management
Job Description & How to Apply Below
***** JOB SUMMARY
** The Customer Experience Supervisor oversees the front desk team and overall customer service experience at the Glenview Community Ice Center (GCIC). This position champions a welcoming, customer-focused culture that reflects the Glenview Park District’s values and provides direct supervision to several part-time team members. The Customer Experience Supervisor is responsible for the following essential functions, including, but not limited to:
* Manages the front desk operations (customer service, registration, facility rentals, program transfers, refunds, billing, cash handling and daily deposits).
* Provides administrative support for ice programs, leagues, public skating, special events, tournaments, and competitions.
* Manages birthday party and room rental bookings, ensuring positive customer experiences.
* Develops and monitors customer satisfaction metrics, including quarterly surveys on customer service, facilities, and programs.
* Collaborates with Marketing and program leaders to manage newsletters, website content, and social media.
** QUALIFICATIONS
* ** Bachelor’s degree, preferably in parks and recreation, education, business, or a related field. Significant and relevant experience may be considered in lieu of formal education.
* At least 3 years of experience in a similar role and 1 year of supervisory experience required.
* Critical thinking, analytical ability, excellent communication and organizational skills, and strong technical ability (MS Office Suites) required.
* Professional certification(s) and/or active membership in a professional association are desirable. Valid Illinois driver’s license required.
** SCHEDULING & PAY
*** This is a full-time exempt (salary) position with a mostly regular schedule of Tuesday to Friday, 11:00 AM to 7:30 PM;
Saturday 8:00 AM to 4:30 PM. The role requires flexibility to vary the schedule to work nights and weekends based on staffing needs, special events and programming schedule.
* Target hiring salary is $64,674.84 - $68,312.75 dependent on qualifications. The full pay range is $64,674.84-$93,778.20.
** BENEFITS WE OFFER
** In exchange for your time and talent, we offer a generous benefit package, including:
* Medical Coverage, PPO or HMO
* Prescription Coverage
* Dental Coverage
* Vision Insurance
* Life Insurance (basic & voluntary)
* Pension / Defined Benefit Plan (IMRF)
* 457 Plan / Defined Contribution Plan
* Flexible Spending Accounts
* Paid Holidays, Personal Days, Vacation, Sick Time
* Park District Facility Discounts and Usage Benefits
** FOR MORE INFORMATION
** To express your interest, contact Jasmine DeCola.
Jasmine.
De Cola
** APPLY ONLINE
** Visit us nview
Parks.org – click on “Jobs” at the top of the page.
* If interested, please apply early. Recruiting and interviewing will begin immediately.
** The Glenview Park District is an Equal Opportunity Employer.
*
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