Operations Coordinator Nurse-Infusion

Operations Coordinator Nurse-Infusion Full Time Days

Join to apply for the Operations Coordinator Nurse-Infusion Full Time Days role at Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital

The salary range for this position is $38.50 - $61.60 per hour. Placement within the range depends on relevant work experience and internal equity.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

• Full‑time, salaried position at a 40‑hour per week schedule, Monday through Friday, 8 a.m.–5 p.m., at the Glenview Outpatient Center.

The Operations Coordinator Nurse reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and regulatory and accreditation standards.

Under the clinical direction of the Medical Director and the administrative direction of the Practice Manager, the Operations Coordinator, Nurse participates in planning, leading, and organizing activities relating to quality patient care in the practice and personally provides nursing care.

The Operations Coordinator Nurse will supervise daily operations of practice site(s), supervise clinical and administrative support personnel, coordinate provider schedules, manage practice collections, ensure service excellence, and perform service recovery as necessary. The position manages workload distribution and prioritization of tasks, communicates with staff on quality and productivity, and may perform staff work in assigned areas when not conducting coordinator functions.

• Supervise and direct the office’s front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day‑to‑day office operations within budget guidelines.
• Assist with managing providers’ schedules, optimizing patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co‑pays and patient balances, in‑house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical‑surgical supplies within budget.
• Ensure accuracy of all data collection and entry by site staff through training and compliance monitoring, and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings regularly.
• Attend and actively participate in manager/supervisor meetings.
• Ensure patient dignity and confidentiality are maintained at all times.
• Additional functions:
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews and offer one‑to‑one coaching and mentoring.
• Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers, consulting with manager as needed.
• Schedule staff and allocate resources to maximize patient access, provider productivity, staff productivity, cost‑savings, and operational efficiencies.
• Develop and implement policies and procedures to support the practice.
• Complete other duties as assigned.

• Required:
  • Bachelor’s degree or equivalent work experience.
  • Current State of Illinois Registered Nurse License.
  • American Heart Association Basic Life Support (BLS) CPR certification.
  • Minimum of three years work experience in a medical or related business.
  • Comprehension of…