ECommerce Solutions Consultant

eCommerce Solutions Consultant – Donatech Corporation

Join to apply for the eCommerce Solutions Consultant role at Donatech Corporation
.

$35.00/hr – $40.00/hr.

• Responsible for supporting a selected group of digital tools and solutions and managing the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base.
• Lead the demonstration of solutions and training for users on internally grown digital technology; provide collateral, updated training documents and serve as an escalation point to troubleshoot non-common issues and user onboarding.
• Track open issues to ensure quick response and action from support teams.
• Identify customer needs and help customers use specific features.
• Monitor customer complaints on social media and reach out to provide assistance.
• Update internal databases with information about technical issues and useful discussions with customers.
• Assist with identifying potential process bottlenecks and work with the management team to resolve issues.
• Follow up with customers to ensure their technical issues are resolved.
• Respond to customer queries promptly and accurately via phone, email or chat.
• Perform incidental project management, including planning, research, analysis and implementation of deliverables and action items.
• Maintain a positive attitude and calmly respond to customers’ complaints.

• Bilingual (French, Spanish).
• Experience as a Help Desk/ Customer Care Specialist or similar Customer Support role.
• Familiarity with the eCommerce industry is a plus.
• Experience using help‑desk software and remote support tools.
• Excellent communication and problem‑solving skills.
• Multi‑tasking abilities.
• Detail‑oriented.
• Self‑starter.
• Ability to quickly diagnose and resolve technical issues.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies and implement them.
• Personable and attentive.
• Strong interpersonal skills.
• Manage daily tasks.
• Acts as project sub‑task lead on small projects.

Entry level.

Contract.

Position would require the candidate to be a W2 employee of Donatech.

US Citizenship/Permanent Resident Required.