Service Desk Analyst
Listed on 2026-01-01
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IT/Tech
Technical Support, HelpDesk/Support
Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world’s leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.
Currently has an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a member of our Global Service Desk team located in our Glenview, IL office. The successful candidate will be highly motivated with a solid technical support background, great communication and customer service skills, quick learner, and ability to multi-task and solve computing or communication issues.
They will provide critical I/S Service Desk functions i.e. password resets, coordination with LAN (desktop support), and application support for all business users. Individual will be responsible for logging all Service Desk incidents, problems and requests using a common ITSM tracking tool.
The ideal candidate will have a minimum of two years experience in a corporate Service Desk role; a strong background with PC systems running Windows 7 or greater; proven experience with Microsoft Office 365, and familiarity with Lotus Notes. Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average troubleshooting, organizational, verbal and written skills.
Responsibilities Include:Requirements:
- Excellent teamwork working within a global team.
- Excellent communications and interpersonal skills; professional telephone demeanor.
- Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
- Strong customer service skills and attention to detail.
- Hardware and software support for both desktop/laptop computers and printers.
- Follows company standards hardware and software configurations.
- ITIL knowledge preferred or certification is a plus.
- MS Office (Word, PowerPoint, Excel) skills is a plus.
- Bi-lingual skills (Spanish) Preferred but not required.
- Ability to accommodate work schedule changes including overtime as business requires, and rotating backup support during any global holiday.
U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
This is a Full-Time / Permanent job opportunity.
Only US Citizen and Green Card Holder, EAD, Canadian Citizens can apply.
All your information will be kept confidential according to EEO guidelines.
Titles:
Service Desk Analyst, Desktop Support, Desktop Engineer, Technical Support
Skills:
Windows 7, Office 365, Lotus Notes, Trouble Shooting
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