Director of Client Services

Director of Client Services

Job Location s: US-AZ-TEMPE, US-IL-GLENVIEW

Position Type: Full-Time

Pay: USD $100,000 - $120,000 per year

Line of Business: OnePoint Patient Care

Under the general direction of the VP of Client Services, the Director delivers on the company's value proposition to its clients. They lead a team of Sr. Account Managers, Account Managers and Managers. The Director cultivates and maintains ongoing strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

• Drives retention and growth of a large book of business across a given team.
• Assesses, identifies and trains the talent on their team and appropriately assigns account responsibilities.
• Develops Account Managers into promotional candidates for a future position.
• Tracks expiring client contracts and identifies risk. Owns the strategic plan for renewal along with pricing and contract negotiation, and develops post‑mortem plans for accounts lost to avoid further losses.
• Deploys Phar Merica's advanced, consultative, and strategic approach to account management, including the successful implementation and promotion of various corporate initiatives.
• Engages with the C‑Suite, regional or facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
• Oversees client issue escalation process and collaborates with key internal partners, elevating high‑level issues through the organization for complete resolution.
• Monitors their team's performance on activities, tasks, contacts, and other material events with clients.
• Prepares a Book of Business Review with Management quarterly or semi‑annually.
• Works with other company disciplines to assure that corporate standards are achieved.
• Attends client and Phar Merica corporate/networking events and conferences.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Education/Learning

Experience:

• Required:
  
  BA/BS
• Desired: MBA

Work Experience:

• Required:
  
  5‑10 years of previous experience managing a team in a client management, customer service, or client support role; prior experience with team management in a healthcare setting or other business‑to‑business setting.
• Desired:
  Related experience in the pharmacy industry.

Skills/Knowledge:

• Required:
  
  Ability to present to all levels of management; excellent time‑management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem‑solving skills; experience in root‑cause analysis; ability to collaborate cross‑functionally; experience working within a team.
• Desired:
  Previous experience in a project‑management and client‑facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines simultaneously; strong experience in business writing.

OnePoint Patient Care, an affiliate of Phar Merica, is the nation's leading independent provider of community‑based hospice pharmacy and pharmacy benefits management (PBM) services—offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail‑order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states.

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USD $ - $ / Year