Vice President, Claims

Job Details

Job Location:

Glenview, IL 60025

Position Type:
Full Time

GTL is delighted to share with you an exciting opportunity for the role of Vice President of Claims
. This pivotal position is not just another job; it’s a chance to lead the Life and Health Claim Administration at the highest level within our organization. Extensive life and health claims experience is essential for success in this role.

TIMELINE

NOTE:

Initial conversations and interviews will begin in early January.

As Vice President of Claims
, you will be responsible for providing strategic leadership for the Claims, Document Management Center, and Policyholder Services departments. This position has five direct reports and total responsibility for 80 employees. Your mission will be to build a strong, sustainable organization by attracting, developing, and retaining top talent. You’ll identify opportunities for process improvement, set policy procedures, and streamline processes to ensure timely, accurate, compliant, and cost‑effective processing for GTL.

Additionally, you will play a crucial role in enhancing customer loyalty and persistence, as well as improving our standing with agents and brokers, which ultimately supports sales and profitability.

In this role, you’ll have the opportunity to identify trends and emerging issues, developing strategies to mitigate future risks or capitalize on future opportunities. Collaboration will be key, as you will partner with Legal, Underwriting, Actuarial, and other departments to share data and trend information, all while assisting in marketing and product development efforts. Reporting directly to the Chief Actuary, Senior Vice President, you will be a key player in shaping the future of your department.

Key responsibilities include developing long‑range objectives and planning for all service areas within the departments, streamlining the production process, and improving productivity by establishing policies, processes, and standards. You will also be responsible for ensuring all service metrics are achieved regularly and for participating in the development and design of new products. You will personally manage claims that exceed the authority level of subordinate staff, with a particular focus on complex life and health claims.

You will serve as GTL’s key representative in claims‑related mediations and litigations. Additionally, you will consult with and advise third‑party administrators to ensure timely, compliant, and quality service.

Utilizing technology and artificial intelligence to reduce operating expenses and improve service will be a significant part of your role. You will ensure that all processes remain compliant with state and federal guidelines and regulations, manage and oversee a $7.5 million budget, and develop and monitor subordinates to enhance their performance through ongoing feedback and coaching. Effective communication and the ability to present information in both formal and informal settings are essential.

Minimum Requirements

• 10+ years of leadership experience in insurance claims
• Bachelor's Degree
• Demonstrated expertise inlife and health claims administration
• Demonstrated expertise in health insurance products, medical aspects of claims, and related terminology
• Strong analytical and problem‑solving capabilities

Preferred Qualifications

• MBA is a plus
• Practical claim adjustment experience
• Thorough understanding of contract law
• Supervisory and leadership credentials
• Familiarity with process improvement methodologies
• Previous experience in Document Management and Policyholder Services
• Extensive life and health claims experience, with proven success managing complex cases and leading teams in this domain

This is an on‑site role requiring occasional travel to GTL’s Nebraska office.

Candidates with a proven record of leading teams and implementing organizational improvements are encouraged to apply.

Guarantee Trust Life Insurance Company is an A‑rated insurance company and a longstanding leader in the life and accident & health (A&H) insurance. In business since 1936, Guarantee Trust Life Insurance Company was founded on the two fundamental principles of…