Service Manager

Fields Chrysler Jeep Dodge Ram in Glenview is seeking a positive team leader to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass Fields Five:
Safety, Integrity, Courtesy, Presentation, and Efficiency. We have a common purpose to ensure transparency and a collaborative environment, where team members are encouraged to express their ideas and are strongly supported in promoting from within the organization.

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression on the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

• Technical automotive knowledge
• No less than 4 years of Service Management Experience is required
• Demonstrated ability to manage others
• Organized and friendly personality
• CDK experience a must!!
• Dealership experience preferred

Pay: $140,000 - $160,000 per year DOE