Senior Facilities Manager - R&D

Overview

Job Description The Senior Facility Manager position has managerial oversight of a portfolio of facilities and has the overall responsibility for overseeing the implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants, environmental health and safety, and quality programs, in coordination with department goals and objectives.

The position coordinates the activities, vendors and manpower required for current and future needs of the buildings and operations. The Senior Facilities Manager also has responsibility for the overall financial and KPI performance of the business plan within the respective portfolio. The portfolio includes a mixed-use office, laboratory and pilot plant facility and a small manufacturing facility.

• Oversee day-to-day operations of facilities ensuring that all services are effectively delivered, and facility needs are met including security, custodial, life-safety, engineering, and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives.
• Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFPs, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met.
• Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities.
• Ensure that facility management staff consistently provide positive and prompt response to requests from the leadership and building occupants.
• Ensure facility management staff implements ongoing contract review programs to constantly assess occupant needs and to assure problems are being solved promptly.
• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facilities.
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans.
• Assist in development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement and cost reduction initiatives.
• Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions.
• Responsible for effective and proactive employee relations with all site staff. Conduct and approve all training, performance evaluations and motivational activities of the facility management staff.
• Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key customer contacts.
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.
• Ensure that facility management staff require all vendors to comply with insurance requirements and coordinate all claims as required.
• Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable) Property Information Book, Site Operating Manual, Emergency Procedures Manual, Safety/Compliance Logs, As-built Drawings, Property Condition Assessments and other reports and documentation as required.

• Communication Proficiency (oral and written)
• Technical Proficiency
• Problem Solving/Analysis
• Customer Focus
• Financial Management
• Leadership
• Relationship Management
• Team Orientation
• Vendor Management

• Bachelor’s degree in Facilities Management, Corporate Real Estate, Engineering, Project Management or Business Administration required.
• Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager preferred.
• Experience in project management, construction, engineering and all facets of property operation and building management.
• Experience with human resource and performance management processes.
• Experience managing a research or manufacturing facility with complex critical systems is preferred.
• CMMS/Work Order Management experience.

• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or…