Front-of-House Lead

El Líder de FOH es el capitán en turno para la experiencia del cliente y el flujo del servicio. Serás quien marque el ritmo durante las horas pico, coordinando entre la cocina, la barra de café, la estación de batidos y los runners, asegurando que cada entrega sea rápida, precisa y amable, en línea con los estándares de hospitalidad y calidad de Hometown.

• Dirigir reuniones previas al turno; asignar y rotar estaciones (cajero, runner, expo, apoyo de barista) según el volumen y las fortalezas del equipo.
• Gestionar la estación de expo durante los picos; monitor ear tiempos de ticket, priorizar entregas y mantener la línea en movimiento con comunicación clara y calmada.
• Supervisar la preparación y entrega de pedidos en línea/app para que los pedidos en el local y digitales fluyan en paralelo sin problemas.
• Mantener visibilidad del comedor y estantes de recogida; anticipar cuellos de botella y reasignar apoyo antes de que surjan problemas.

Job Description

The FOH Lead is the on-shift captain for guest experience and service flow. You’ll set the pace during rushes, coordinate between the kitchen, barista bar, smoothie station, and runners, and ensure every handoff is fast, accurate, and friendly—consistent with Hometown’s standards for hospitality and quality.

• Shift Leadership & Flow
• Run pre-shift huddles; assign and rotate stations (cashier, runner, expo, barista support) based on volume and team strengths.
• Manage the expo during peak periods; monitor ticket times, prioritize pickups, and keep the line moving with calm, clear communication.
• Oversee online/app order staging and guest pickup so dine-in and digital orders move smoothly in parallel.
• Maintain line-of-sight to the dining room and pickup shelves; anticipate bottlenecks and re-deploy support before issues escalated.
• Guest Experience & Hospitality
• Model warm, genuine hospitality; greet, engage, and guide guests through the menu (coffee, juices, smoothie bowls, toasts, salads, sandwiches).
• Ensure allergy notes, modifiers, and special requests are captured and executed correctly; double-check tickets before release.
• Own guest recovery with prompt, professional solutions when something isn’t right.
• Team Coaching & Development
• Onboard and cross-train FOH teammates (runner, cashier, expo) and reinforce standards with real-time feedback.
• Foster a supportive, learning-first environment that reflects Hometown’s commitment to mentorship and growth.
• Quality, Cleanliness & Safety
• Uphold sanitation and FOH cleanliness standards; keep guest areas, expo counter, and runner zones stocked and spotless throughout service.
• Promote food safety and allergen awareness; ensure utensils, labels, bags, and disposables are organized for speed.
• POS Accuracy & Cash Handling
• Operate the POS with precision; orders, discounts, modifiers, payments, and end-of-shift cash outs per policy.
• Audit receipts and resolve order discrepancies quickly to protect speed and accuracy.
• Inventory & Merchandising (Front-of-House)
• Maintain par levels and presentation for cups, lids, napkins, utensils, grab-and-go items, and pastry case; elevate low stock proactively.

• Experience:
  
  1+ year in a FOH lead/supervisor or key-holder role in café/fast-casual or similar high-volume setting (preferred).
• Technical: POS proficiency; comfortable with discounts, modifiers, and multi-channel order flow (in-store + app/online).
• Menu Knowledge:
  Enthusiasm for coffee, juice, and Hometown’s daytime menu offerings; quick to learn ingredients and setup.
• Certifications:
  
  Serv Safe Food Handler or Allergen certification a plus (or willingness to obtain).
• Soft Skills:
  
  Clear communicator…