Framing Manager

Overview

Store - CHI-GLENVIEW, IL. Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager
• Achieve KPIs and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, onboarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities of the team; utilize leadership competencies for continued self-development
• Partner with MODs daily on framing expectations and workflow
• Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model
• Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Follow SOPs and Company programs to ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni-channel processes

• Basic computer skills

• Previous custom framing experience
• Retail management experience
• Experience leading a sales team

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions, contact supervisor to discuss reasonable accommodations

• Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We are committed to inclusion of all qualified individuals and will provide reasonable accommodations as needed during the application or interview process. For accommodation requests, contact Customer Care at (1800-MICHAEL).