Store Manager, Retail & Store Manager

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

The Sunnyside
* Shop (Glenview, IL) is a new retail concept designed to support shoppers at every stage of their wellness journey. It will offer a curated assortment of wellness & lifestyle products. The Store Manager will lead all aspects of store operations for this retail pilot, overseeing daily operations, sales performance, customer acquisition & experience, team leadership, marketing and community outreach, inventory strategy, and overall store administration.

• You have a passion for wellness and stay up to date on modern‑age wellness hacks.
• You explore the latest trends in health, recovery, mindfulness, and performance optimization.
• You approach wellness with curiosity and intention, blending evidence‑based practices with cutting‑edge discoveries.
• You take strong ownership of your work and treat the store as your own.
• You excel at building customer relationships and connecting with a wide variety of people.
• You know the local Glenview community and can build local partnerships to support store growth.

• Develop and implement store policies that reflect our core values.
• Manage daily store operations, ensuring consistent opening and closing procedures.
• Plan and maintain visual merchandising, store cleanliness, and inventory levels.
• Support drafting and updating of standard operating procedures.
• Monitor point‑of‑sale systems and daily financial reconciliations.
• Ensure compliance with company policies, state, and local laws.

• Provide exceptional customer service in a welcoming, educational environment.
• Educate customers about hemp wellness and lifestyle products.
• Identify customer needs and recommend suitable products or solutions.
• Develop strategies to increase foot traffic and drive sales performance.
• Handle customer inquiries, feedback, and complaints professionally.

• Recruit, hire, train, and supervise store wellness advisors.
• Plan store schedules and manage payroll targets.
• Motivate the team to achieve sales targets and maintain service standards.
• Conduct regular team meetings and performance reviews.
• Promote a positive and collaborative work culture.

• Develop local outreach and in‑store event plans to grow community engagement.
• Partner on product assortment, promotional plans, and local partnerships.
• Manage social media presence and engage local community networks.
• Report sales trends, customer…