Field Service Technician

We are seeking an experienced Field Service Technician with strong electrical, mechanical, and PLC skills to diagnose, maintain, and repair a variety of secondary packaging equipment. This role requires hands‑on technical expertise, excellent customer service abilities, and the capability to lead installation crews and train junior technicians.
This position requires approximately 70% travel to customer sites.

• Diagnose, identify, and troubleshoot issues on industrial packaging equipment.
• Perform equipment installation, maintenance, repairs, and lead installation crews as needed.
• Read and interpret technical manuals, blueprints, electrical schematics, and mechanical drawings.
• Communicate effectively with customers to provide clear updates and build trust.
• Provide professional on‑site and phone support, maintaining strong customer relationships.
• Identify and communicate sales opportunities (maintenance plans, retrofits, spare parts, replacement equipment).
• Submit service reports, quotes, parts documentation, inventory updates, and expense reports in a timely manner.
• Properly document, label, and return defective parts after repairs.
• Follow all safety policies, practices, and procedures at all times.
• Collaborate with local and national teams to ensure efficient service delivery.
• Supervise and train junior maintenance staff.
• Perform film audits, identify film‑related issues, and provide solutions.
• Prepare for service calls by reviewing relevant documentation and schematics.
• Maintain personal tools, test equipment, and vehicle stock in proper working order.
• Travel regularly to customer locations, including overnight stays (approximately 70% travel).
• Perform additional duties as assigned.

• Associate degree or higher in Mechanical or Electrical Technology or 5+ years of recent experience working with secondary packaging equipment.
• PLC experience—ability to write simple logic, interface with equipment, and make program changes.
• Experience with case erectors, stretch wrappers, shrink equipment, and other packaging systems.
• Ability to lift and carry up to 50 lbs; frequent kneeling, standing, bending required.
• Strong independent work skills with the ability to lead teams when needed.
• Successful completion of factory certification courses as required.
• Excellent written and verbal communication skills for service reporting.
• Strong time‑management and organizational skills.
• Proficiency in Microsoft Excel, Outlook, SharePoint, and Salesforce CRM.
• Must possess and maintain a valid driver's license, clean driving record, vehicle registration, and insurance.
• Ability to operate a forklift.
• Ability to use a smartphone and required work‑related applications.
• Must pass pre‑employment background check and drug screening.
• Must be willing and able to travel 70% of the time, including overnight trips.