Office Manager

Office Manager

Senior Helpers of Glenwood Springs

Senior Helpers of Glenwood Springs is looking for an organized, dependable, and people-oriented Office Manager to help run the day-to-day administrative operations of our growing home care agency.

This is more than a front-desk position. Our Office Manager will play a central role in keeping our office organized, our caregivers supported, our billing and payroll accurate, and our clients and families well taken care of.

We are a locally owned Senior Helpers franchise serving the Roaring Fork Valley and surrounding Western Slope communities. We are building a small, capable team where people are trusted to take ownership of their work and help create better ways of doing things as we grow.

• Autonomy — We hire capable people and give them room to do their jobs without micromanagement.
• Variety — This position touches several parts of the business, so your workday won’t consist of the same few tasks over and over.
• Meaningful work — The work happening in our office directly supports local seniors, their families, and the caregivers who serve them.
• Small-team environment — You will have a real impact on how our office operates and grows.
• Great Place to Work® Certified

• Help manage the day-to-day administrative operations of the office.
• Answer incoming calls and communicate professionally with clients, families, caregivers, applicants, and community partners.
• Enter prospective client leads and maintain accurate information in our home care software.
• Prepare client welcome packets, Care Plan Binders, employment paperwork, and other required documentation.
• Maintain organized and accurate electronic and physical records.
• Help keep the office professional, welcoming, and running smoothly.

• Prepare and review client billing for accuracy and timeliness.
• Monitor accounts receivable, record payments, and follow up on outstanding balances.
• Maintain documentation related to 3rd Party payor programs.
• Enter and organize vendor invoices and assist with accounts payable.
• Review caregiver timekeeping, pay rates, and hours for accuracy.
• Prepare caregiver and internal payroll according to established deadlines.
• Maintain accurate supporting documentation for billing, payroll, and accounting.

• Help move caregiver applicants through the hiring and onboarding process.
• Coordinate reference checks, background checks, and required employment documentation.
• Prepare new-hire paperwork and onboarding materials.
• Maintain complete and accurate caregiver personnel files.
• Enter and maintain caregiver information in our home care software.
• Help caregivers complete onboarding and training requirements.

• Track administrative deadlines and follow up when something needs attention.
• Help develop and improve office processes as the business grows.
• Assist other members of the team when needed.
• Handle other reasonable office and administrative responsibilities that come with helping run a growing small business.

• Two or more years of experience in office administration, office management, healthcare administration, payroll, bookkeeping, HR, or a similar role.
• Strong organization and attention to detail.
• Comfort working with payroll, invoices, spreadsheets, records, and business software.
• Homecare and/or Well Sky experience is a plus.
• Strong written and verbal communication skills.
• Good judgment when handling confidential information.
• Ability to prioritize when several things need attention at once.
• A friendly and professional manner with clients, families, caregivers, and applicants.
• Someone who follows through, takes ownership, and doesn't need to be reminded…