Automotive Customer Service Specialist

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia, and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers, serving over 2 million customers each year.

The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center and light clerical duties. This is an hourly position.

• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Answer telephone, direct calls, and answer customer inquiries.
• Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
• Remind customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
• Process all payments using the computer system and credit card machine.
• Perform courtesy work when needed.
• Assist manager in resolving customer complaints.
• Make coffee; keep fresh coffee available at all times.
• Clean and straighten the coffee service area, waiting room chairs, tables, and restrooms three times per day.
• Stock and maintain reading materials appropriate for children, and supply of cups, creamer, sugar, and stirrers.

• Clean and straighten counter top and desk; clean computer and equipment; file and organize paperwork (assist manager).
• Stock Service Order Tickets.
• Input vendor shipments on computer.

• Place customer quality assurance calls and write customer thank‑you notes.
• General center maintenance and cleaning duties.
• Attend crew meetings as required.
• Run errands and perform other duties as assigned by a Supervisor.

• Basic literacy (reading, writing, math skills); verbal and written communication skills; keyboarding skills; beginning computing skills.
• Attention to detail and accuracy.
• Previous customer service and general office experience necessary.

Equipment Used: Computer.

Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical

Activities:

Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement

Compensation: $19.00 per hour.