Care Coordinator - Glenwood Springs

HIRING BONUS OFFERED FOR THIS LOCATION!!

Care Coordinator (CC)

The Care Coordinator position provides case management for an assigned caseload of clients under People Care Health Services. The primary goal of Case Management is to ensure the delivery of appropriate services based on the client’s care plan and that services are being provided properly and with quality by assigned care staff. In addition, case management includes coordination of care with clients SEP, family, medical personnel, and any other agencies providing services.

• Maintain assigned evolving caseload.
• In coordination with Agency Manager and program team members, schedule, complete, prep, and document state-required 90-day visits and/or continued stay reviews (CSRs).
• In coordination with program team members, prep and perform assessment and intake of new clients for HCBS, VA, Region 10, and Private Pay.
• In coordination with Agency Manager and program team members, select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients/consumers.
• Attend meetings as assigned.
• Assist Schedulers when responding to situations where scheduling conflicts, emergencies, and/or “call outs” arise. Client schedule must be complete for the next business day/weekend before leaving each day. Work client shifts as required to meet regulatory requirements and company policy.
• Contact clients/employees via telephone call or drop-in visit, on a scheduled or impromptu basis to receive feedback to ensure the service meets the goals outlined in the care plan. Document and respond promptly to client or staff complaints, and review complaints with the Agency Manager.
• Ensure appropriate paperwork on an annual basis for any eligible employee is submitted on a timely basis (Electronic Visit Verification).
• Participate and support Annual Training, as required.
• Keep all client files current and in compliance.
• Accept on-call duty as assigned by the Agency Manager.
• Provide On-Boarding Caregiver check‑off as needed.
• Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Manager.
• Maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care service personnel, including but not limited to all ongoing requirements for continuing professional education.
• In conjunction with the Agency Manager and program team members, provide support efforts about the ongoing need to recruit, hire and train Caregivers, including protocols and processes.
• Be available for all survey and audit requirements and assignments.
• At a minimum, every month, journal self‑performance.

• Licensure/Certification/Registration:
  None
• Education:
  
  High school diploma or equivalent required
• Experience:
• Experience in the field of home health care is preferred but not required
• Experience managing a home and family or caring for disabled individuals is highly desirable
• Professional experience in the field of customer service
• Special
  
  Qualifications:
  
  None

Involves general guidance and direction by the Agency Manager, Area Administrator, and Leadership Team. The employee will be expected to perform most job duties independently per established departmental and People Care policies and procedures.

• Ability to communicate pleasantly, professionally, and effectively with office staff and third parties in person, in writing, and over the phone
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Demonstrates initiative regarding collaboration and independently performs high‑quality work
• Familiarity with the concepts, practices, and procedures of the home care industry
• Ability to function well in a high‑paced and, at times, stressful environment
• Proficient with Microsoft Office Suite and other related software
• Excellent time management skills with a proven ability to meet deadlines
• Excellent organizational skills and attention to detail
• Strong analytical and…