Business Systems Specialist, Central Services

Primary Responsibility

Under the supervision of the Assistant Vice President of Business Services, the Business Systems Specialist (BSS) is a primary point of contact for technical support of central multi-user administrative applications, especially Workday. The BSS will perform primary and secondary technical problem identification, analysis, and resolution. This includes troubleshooting applications and software for all internal customers, and is also responsible for assisting the software developers in testing software updates and new applications systems.

Technical support duties may include implementing automated solutions for manual processes, project managing technology enhancements, initiating requests for system enhancements or changes to business procedures where applicable, and communicating with and potentially training of end-users. This position monitors the performance of system modules; collaborates with applications services staff; tests modifications and enhancements; assesses, troubleshoots, and documents system processing issues. Researches, tests and implements technology enhancements to meet compliance requirements for Federal/State reporting.

Typically the position works with direct supervision while interacting with the IT Service Desk staff and members of the application development team in gaining insight to business processes, terminology and best practices which prove helpful in problem identification and resolution.

Education and experience sufficient for the rigors of the position. Examples may include a Bachelor’s Degree and two years related experience, or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position.

Special Skills or abilities directly applicable to the position:
Preferred experience with Workday or other Financial Management Systems; knowledge of Microsoft Office, knowledge of computer information systems; proven experience with troubleshooting principles, methodologies and issue resolution techniques. Excellent written, oral, interpersonal and presentation skills. Knowledge of the logic of computer applications and demonstrated ability to apply this knowledge to solve routine, extraordinary, and complex office problems.

Welcoming. Innovative. Focused on Student Success. These principles reflect the soul of CMC. They guide us in building our teams, cultivating leaders, and expanding our approaches and mindset. They guide us to be an institution of higher education that’s the right fit for every faculty member, staff, student, and community member in its trust. Applicants must demonstrate a commitment to working effectively with students, employees, and community members of all backgrounds.

Bilingual (English/Spanish) or conversational language abilities preferred.

Hiring range = $64,417.60 – $71,572.80 ($30.97 – $34.41 per hour) annual salary depending upon a combination of education and experience. Benefits include Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available to the successful candidate based on eligibility and availability, relocation if applicable.

CMC utilizes a wage progression compensation model that accounts for a candidate’s skill and experience. Although a salary range is listed, salary will be set commensurate with the successful candidate’s qualifications and in compliance with the Equal Pay for Equal Work Act.

Position anticipated to close on February 26, 2026 or until filled.