Collections Specialist

Collections Specialist

Our client is hiring for a Collections Specialist to join their accounts receivable team in Glenwood, Illinois. This Collections Specialist opportunity is ideal for someone who enjoys a high-volume collections environment, strong customer communication, and keeping receivables moving efficiently. In this contract role, the Collections Specialist will support coverage for a temporary medical leave and may have the opportunity to convert to full-time, depending on business needs.

The team offers hands-on training up front, with the expectation of working independently once ramped.

Responsibilities

• Manage accounts receivable and follow up on overdue invoices to support timely customer payments
• Communicate with customers via email to resolve billing questions, payment status updates and collection-related issues
• Collaborate with internal stakeholders and external customers to reconcile accounts and document collection activity in the system
• Prioritize a high volume of collections outreach and escalate accounts as appropriate to drive resolution
• Support coverage for a temporary medical leave and assist during a potential ERP implementation overlap, as needed

Qualifications

• 1+ years of experience in collections, accounts receivable or a related function
• Strong written email communication skills and proven customer relationship skills
• Experience in B2B and/or B2C collections (B2B preferred, per the team)
• Ability to work independently in a high-volume environment after initial hands-on training
• Heavy outbound collections experience working with a portfolio of 500, and making 250–300 calls on a weekly basis, coinciding with email outreach at a similar volume

Key Details

• Employment Type:
  
  Contract
• Compensation: $22 – $25 hourly
• Location:
  
  Glenwood, Illinois
• Work Model:
  Hybrid
• Benefits (Contract):
  Our consultants are eligible to enroll in medical, dental and vision benefits.