Membership Consultant

Join to apply for the Membership Growth Consultant role at Chen Med
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We’re unique. You should be, too. We’re changing lives every day for patients and team members. Are you innovative, entrepreneurial‑minded, and driven? Do you inspire others with kindness and joy?

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners, and senior‑focused businesses to enroll new patients to Chen Med. This position is the first tier of the MGC Success Plan and growth career path at Chen Med.

• Begin to nurture, build and cultivate direct‑to‑seniors and business‑to‑business partnerships to generate new patient opportunities year‑round.
• Meet with individual seniors and groups in homes, workplaces, houses of worship, senior centers or living communities to share the Chen Med value proposition.
• Plan, coordinate and execute local community events (e.g., information tables, health fairs, doctor talks).
• Develop strong relationships with health‑plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep Chen Med/Jen Care Medical Centers as their top provider choice.
• Partner with community officials, businesses and senior outreach programs to develop initiatives that generative new patient growth.
• Schedule one‑on‑one sales meetings, referral relationships with agents, brokers and the senior community to deliver solutions to immediate customer requests. Manage vendors related to event planning and negotiate contracts with venues.
• Ensure insurance agents and/or brokers are invited to community events for timely patient assignment to Chen Med/Jen Care Medical Centers.
• Learn to use marketing and sales tools to identify solutions and sell to new customers. Maintain up‑to‑date client information in the designated CRM tool (e.g., Salesforce), documenting interactions and managing leads.
• Provide a monthly activity calendar reflecting community access points and new tabletop venues. Create penetration plans and initiatives in key target markets and channels.
• Recover dormant customers via sales tools and marketing campaigns.
• Drive new member growth by educating potential patients on our value proposition and healthcare model; deliver presentations before large audiences.
• Develop distribution channels to support new patient enrollment growth using all provided sales tools to ensure efficiency and data collection.
• Partner with sales leadership to improve engagement effectiveness with distributors, vendors and community partners.
• Build trusting relationships with brokers/insurance agents/case workers/third‑party vendors associated with seniors; develop and execute specific partner strategies and plans.
• Engage with new patients beyond their first appointment, maintaining relationships to positively impact retention and address any complaints or issues.
• Perform other related duties as assigned.

• Follows through on commitments
• Is seen as direct and trustful
• Keeps confidences
• Practices what they preach
• Shows consistency between words and actions

• Strong bottom‑line orientation
• Persists in accomplishing objectives despite obstacles
• Track record of exceeding goals successfully
• Pushing others to perform

• Actively tackles challenges with urgency, energy and enthusiasm
• Identifies and seizes on new opportunities
• Maintains a can‑do attitude in good and tough times
• Steps up to handle tough issues

• Effective in diverse communication settings: one‑on‑one, small and large groups
• Actively listens to others
• Adapts to fit audience and message
• Provides timely and helpful information across the organization
• Encourages open expression of diverse ideas and opinions

• Confident under pressure
• Handles and manages crises effectively
• Maintains a positive attitude despite adversity
• Rebounds from setbacks
• Grows from hardships and negative experiences

• Builds strong formal and informal networks
• Maintains relationships across…