Social Services Case Manager - CAP

Purpose of the Job

This position manages Community Action Program cases, processing applications and assessing clients' needs. Other administrative duties include data maintenance and arranging appointments. Coordinates community projects as needed.

This position does not supervise other employees.

• Assesses clients' needs and provides assistance, guidance and referrals to other programs.
• Contacts applicants to make appointments and provide explanations on eligibility and required documentation. Provides case management for clients of transitional housing program.
• Maintains client database. Maintains filing system.
• Screens and processes intake applications.
• Attends monthly interagency meetings for networking purposes.
• Travels to deliver monthly services to residents.
• Performs other duties as assigned.

This position provides research support on departmental budget.

This position does not have project responsibilities.

This position explains County procedures or processes, responds to public inquiries and participates in meetings.

This position creates or edits documents, internal memos, emails, forms and formal letters.

Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location.

Regularly (More than 55% but less than 70% in a year)

MINIMUM EDUCATION REQUIRED
High School Diploma or GED.

Minimum Years Of Directly Related Experience Required
Three (3) years experience or equivalent combination of education, training and experience.

Must possess and maintain a valid Driver’s License.

Knowledge Required
Customer and personal service; other case managment screening; processing intake applications on potentially eligible clients; determines client eligibiliy in accordance with program funding source guidelines and policy; provides assistance to clients regarding utility assistance, disconnect prevention, and home eviction prevention.

Skills Required
Active learning; active listening; communicating diplomatically; customer service; persuading and influencing; problem recognition; problem solving; typing and data entry.

Abilities Required
Fully and quickly comprehend spoken words; recognize problems and solve problems with deductive reasoning.

• Regularly sits to operate computers, rarely sits to attend to reception areas.
• Occasionally stands to attend to customers.
• Constantly requires dexterity for keyboard operation.
• May be required to lift work related materials, equipment or tools up to 25 lbs.
• Incumbents in this position may be required to bend and twist.

Incumbents in this position generally works in an office environment and may rarely spend time in lobby environment.

Incumbents in this position are generally not exposed to safety risk. On rare occasions, this position may become exposed to telephone verbal abuse by customers or citizens.

Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.

Potential errors can result in unfavorable public perceptions and legal ramifications.

To learn more details, visit our benefits page.