Lobby Ambassador

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM:
Driving possibility, together.

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We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

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The Lobby Receptionist serves as the first point of contact for visitors, employees, vendors, and business partners at a leading advanced technology and manufacturing facility. This highly visible role is responsible for creating a professional and welcoming experience while supporting daily front desk operations, visitor management, and administrative coordination. The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

This individual will play a key role in maintaining a secure, efficient, and professional reception area while supporting site leadership, facilities operations, and business activities.

The Ideal Candidate Will Have

* 2-5 years of experience in a receptionist, front desk, administrative support, office coordinator, customer service, hospitality, or visitor management role.

* Experience supporting a professional corporate, technology, manufacturing, engineering, healthcare, or industrial environment preferred.

* Strong customer service orientation and commitment to creating a positive visitor experience.

* Exceptional verbal, written, and interpersonal communication skills.

* Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.

* Ability to interact professionally with employees, customers, vendors, and senior leaders.

To Succeed in This Role Requires

* Excellent organizational, planning, and time management skills.

* Ability to prioritize multiple responsibilities in a dynamic environment.

* Strong attention to detail and commitment to accuracy.

* Ability to work independently with minimal supervision.

* Professional appearance and demeanor.

* Strong problem-solving and decision-making skills.

* Flexibility and adaptability to changing business needs.

* Desire and aptitude for learning new concepts and processes quickly.

Key Responsibilities

* Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.

* Manage visitor check-in and check-out procedures, including badge issuance, visitor logs, and security protocols.

* Monitor lobby activities and ensure compliance with site access requirements, including badge verification and visitor escort procedures when required.

* Answer and direct incoming phone calls and inquiries, providing accurate information and routing requests appropriately.

* Maintain reception coverage and provide exceptional customer service to all guests and employees.

* Coordinate meeting logistics including visitor notifications, conference room support, printing materials, and preparation of visitor badges.

* Manage shared inbox communications related to visitor arrivals, meeting schedules, site announcements, and general inquiries.

* Assist with mail, package deliveries, and courier…