Change Manager, Business

Position Summary

The Change Manager is an individual contributor role responsible for planning, coordinating, and overseeing the implementation of changes across client environments. The role ensures all activities are executed in line with financial services sector regulations, compliance standards, and operational excellence.

Claranet’s strategy is to build long‑term, trusted relationships with clients by delivering market‑leading, integrated managed services. The Change Manager will drive effective change management processes as a hands‑on practitioner, ensuring changes are executed with rigour, transparency, and efficiency, and that all regulatory obligations are met.

• Ensure change management processes are scalable, repeatable, and optimised for delivery efficiency and risk mitigation
• Maintain a comprehensive view of all changes across client environments, ensuring alignment with business and regulatory requirements
• Deliver timely and actionable insights to stakeholders regarding change impacts, risks, and outcomes
• Support business growth and continuity through robust change management and governance

• Lead the end‑to‑end change management lifecycle as an individual contributor: planning, assessment, approval, implementation, and post‑change review
• Collaborate with clients and internal teams to understand business requirements and risk appetite for changes
• Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring all changes are properly reviewed and approved
• Assess change risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements
• Ensure all changes are documented, communicated, and executed in accordance with ITIL best practices and sector standards
• Monitor and report on change outcomes, including success rates, incidents, and lessons learned
• Drive continuous improvement in change management processes, leveraging automation and best practices
• Support incident and problem management by ensuring changes are properly linked to root cause analysis and corrective actions
• Act as an escalation point for change‑related issues, resolving conflicts and ensuring timely resolution
• Provide guidance and informal mentoring to peers and junior colleagues, without formal line‑management responsibility

• Ensure all change management activities comply with financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC)
• Implement and enforce controls for risk assessment, audit trails, and change approval processes
• Support audits, risk assessments, and compliance reviews, collaborating with Quality, Security, and Compliance teams
• Maintain awareness of evolving financial sector regulations and integrate compliance requirements into change management processes
• Ensure change management supports regulatory reporting, business continuity, and audit obligations

• Produce and present change management reports, dashboards, and performance summaries for internal and customer stakeholders
• Track and manage change risks, issues, and actions, ensuring accurate documentation for audit and regulatory purposes
• Support governance initiatives, including CABs, risk assessments, and post‑implementation reviews
• Collaborate with teams to ensure change management processes are properly documented, versioned, and maintained in line with governance requirements
• Contribute to contract renewals and service scope changes from a change management perspective

• Customer Experience & Managed Service – Ensure the best service to financial services customers and effective in‑life operations
• Solutions Architecture – Support translation of client needs into viable change proposals
• Engineering & Operations – Ensure changes are implemented efficiently and safely
• Quality, Security & Compliance – Support regulatory, audit, and assurance requirements

• Flexible and creative, able to take considered risks
• Quick to learn and adapt to changing situations
• Self‑motivated and able to work under pressure with minimal supervision
• Ability to travel to…