Global Product Support; GPS) Engineer IV; E4 Sculpta Platform

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

The work we do together advances the world’s technology.

Salary: $ - $

Location:

Gloucester,MA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Applied Materials’ Sculpta® platform redefines precision patterning at the most advanced semiconductor technology nodes, where nanometer‑level accuracy directly impacts yield, performance, and cost. Built on deep innovation across mechanical design, motion control, vacuum systems, and system‑level integration, Sculpta solves problems conventional tools cannot.

This role is for senior support engineers who want true ownership—using data, engineering judgment, and hands‑on expertise to deliver fab‑ready systems that run reliably at scale in the world’s leading semiconductor fabs.

The Global Product Support Engineer IV is a senior individual contributor responsible for owning and resolving the most complex field and factory issues for Sculpta systems. This role operates at the intersection of Field Service, Systems Engineering, Manufacturing, Quality, and R&D, leading high‑severity escalations, root cause investigations, and reliability improvements that directly impact machine availability and customer confidence. This is a high‑autonomy, high‑visibility technical leadership role, expected to operate independently on ambiguous, high‑impact problems.

• Own high‑severity L4 system escalations, driving end‑to‑end technical resolution and closure.
• Serve as the primary technical interface between Field Service, Systems Engineering, Manufacturing, Quality, and R&D.
• Lead structured troubleshooting of complex electro‑mechanical, vacuum, plasma, controls, and integration‑related issues.

• Lead root cause investigations using system logs, alarms, sensor data, failure analysis results, and field observations.
• Perform trend analysis, Pareto analysis, correlation studies, and fleet‑level assessments to identify systemic failure drivers.
• Quantify issue impact using metrics such as machine availability (MA), MTBI, recurrence rate, and customer risk.
• Translate data insights into clear technical hypotheses, corrective actions, and validation plans.

• Define and drive corrective and preventive actions (CAPA) across hardware, software, process, and operational domains.
• Partner with engineering teams to validate solutions through lab testing, qualification, and field verification.
• Track post‑implementation performance using data to confirm sustained improvement and issue closure.

• Provide senior‑level technical support to key customers, including on‑site support during critical escalations.
• Support customer installs, upgrades, recoveries, and early product deployments.
• Communicate complex technical findings clearly and confidently to customers and internal stakeholders.

• Support New Product Introduction (NPI) and early customer ramp activities with structured, data‑backed field feedback.
• Identify recurring failure patterns and lead continuous improvement programs (CIPs) to improve uptime,…