Medical Assistant II Gloucester Primary Care

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by providing guidance to other clinical team members and performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

The MA II will perform all of the duties of a medical assistance as well as acting as a team lead resolving issues and triaging problems, an EPIC expert, a mentor/preceptor to other MAs as well as assisting the practice with special projects and additional quality initiatives. A Medical Assistant organizes work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion.

The MA II is responsible for developing, following and sustaining all workflows, standard work, policies, and procedures. The performance of the Medical Assistant in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. The Medical Assistant works in collaboration with the physician(s), other health care provider(s), other ambulatory support staff within the department and with other disciplines to deliver patient care and with the department’s leadership to improve the overall medical assisting operations.

• Advanced Epic Knowledge
• Acts as first point of contact for basic Epic related questions from Medical Assistants and Clinical Staff
• Assists with troubleshooting Epic related issues using documented best practices
• Acts as a first-level practice resource, or “go to” person, for day to day process questions and new practice initiatives
• Proactively problem solves basic issues with the ability to understand, listen, and solve or escalat any issues before they become more serious
• Accepts assignments/projects that maintain regulatory compliance
• Accepts assignments/projects that improve QI processes
• Precepts new Medical Assistants
• Facilitates orientation, including scheduling of orientation activities and tracking that specific orientation activities were completed
• Mentors and train new staff on practice policies and procedures
• Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.)
• Greets, identifies, transports and/or escorts patients to exam room.
• Accurately obtains all elements of the MA rooming standards.
• Documents data in EHR.
• Reports findings as needed to provider.
• Using the Pended Order workflow, pends orders as needed for provider signature.
• Prepares patient for examination:
  Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR.
• Obtains history and reviews medication list.
• Asks patient if they need any medication refills and queues refills in EHR.
• Documents all drug and other allergies
• Documents smoking history
• Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)
• Observes patient, documents and reports findings to provider.
• Alerts the provider when patient is ready and communicates pertinent clinical information
• Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.
• Assists the provider with the patient visit and care as required:
  Prepares special equipment, instruments and supplies as needed.
• Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.
• Prepares and…