PM Front Desk Agent-Part Time

Do you like working in hotels and love the marina lifestyle? Do you have open availability and want a night shift from 2-10pm? Can you work weekends, holidays, events? The Hotel at Cape Ann Marina is looking for you!

Job Summary:

The Front Desk Associate is responsible for providing exceptional customer service to guests during the afternoon and evening shifts at Cape Ann Marina. This role involves a variety of tasks, including guest check-in and check-out, managing reservations, handling inquiries, and ensuring overall guest satisfaction.

Responsibilities:

• Greet guests warmly and efficiently upon arrival, ensuring a positive first impression.
• Check guests in and out of their accommodations, accurately processing payments and providing necessary information.
• Handle guest inquiries and requests promptly and courteously, offering assistance and solutions as needed.
• Manage reservations, including booking, modifying, and canceling reservations.
• Maintain accurate and up-to-date guest records and information.
• Operate the property management system efficiently.
• Balance cash drawer and complete daily reports.
• Ensure the cleanliness and organization of the front desk area.
• Assist with guest luggage as needed.
• Provide information about local attractions, restaurants, and activities.
• Collaborate with other departments to ensure guest satisfaction.
• Adhere to hotel policies and procedures.

Qualifications:

• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and organizational skills.
• Proficiency in computer systems and property management software.
• Flexibility to work various shifts, including evenings and weekends.

About Cape Ann Marina:

Cape Ann Marina offers a unique blend of waterfront accommodations, dining, and marina services. We are committed to providing exceptional guest experiences and fostering a welcoming atmosphere for our guests.