Front Office Manager - Beauport Hotel

Beauport Hotel is a premier waterfront destination on Massachusetts’ North Shore. From a guest’s first reservation to their last morning with us, we pride ourselves on thoughtful, personalized service. We are looking for an experienced Front Office Manager to lead our Front Desk, Reservations, and Night Audit teams and bring exceptional guest experiences to life every day. If you love leading others and creating moments guests remember, we’d love to welcome you to our team.

Bachelor’s Degree preferably specializing in Hospitality Management, and/or equivalent experience is required.

• Oversee Front Desk, Reservations, and Night Audit operations, ensuring accuracy, proper procedures, and seamless shift transitions.
• Implement and maintain department standards.
• Hire and train all new staff, in collaboration with the Director of Guest Services.
• Ensure all staff are trained and prepared to create memorable guest experiences.
• Monitor and manage staff, coaching when necessary.
• Schedule staff adequately in order to maintain excellent service to guests at all times.
• Oversee the reservations process, ensuring accurate bookings, rate application, and inventory management across all channels.
• Oversee the nightly audit process, ensuring accurate reconciliation of daily transactions and timely reporting.
• Monitor daily operations, ensuring checklists are followed and each shift is ready with promotional offers, VIP guests, and special event arrivals.
• Communicate with the Housekeeping department to ensure guest rooms and special requests are up to standards and ready for check-in.
• Offer assistance to the individual needs and requests of all guests.
• Ensure guests’ needs are responded to in a timely and efficient manner.
• Tend to guests’ complaints and questions, providing exceptional customer service to ensure guest satisfaction.
• Manage performance reviews with the staff.
• Maintain the lobby and sitting area, including ensuring coffee, other beverages, and snacks are maintained.
• Follow proper cash handling procedures with the ability to post and reconcile charges applied to guest receipts.
• Maintain a positive work environment.
• Attend weekly meetings as necessary.

• Must have at least two (2) or more years’ experience in a hotel with one (1) or more years of management or supervisory experience in Front Office or Front Desk operations. Previous experience in a Boutique Hotel environment preferred.
• Must have a working knowledge of Front Desk, Reservations, and Night Audit operations.
• Must have experience in Microsoft Office and industry relevant Hotel Property Management Systems such as Room Master.
• Experience working a Point-of-Sale system to assist with troubleshooting.
• Familiarity with hotel rewards programs such as STASH.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Ability to work a flexible schedule, which may include weekends, holidays and varying shifts, based on hotel occupancy and business needs.
• Salary range is $60,000-$70,000 annually and is commensurate with experience.

• Demonstrated ability to work with maximum efficiency, accuracy, and attention to detail.
• Ability to effectively lead and work cohesively as part of a team.
• Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.

• Hotel property with 94 Guest Rooms.
• Work will primarily take place in front of house hotel areas, public spaces, including lobby, and front desk areas.
• Group and solo work.
• Ability to stand for 8 hours’ length of time.
• Ability to lift 30 lbs.

The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

• Access to Medical, Dental, Vision, FSA Accounts, and Life Insurance
• 401(k) with Company Match
• Paid Vacation, Holiday, and Sick Time
• Access to Beauport Hospitality Group Perks