Front Office Agent - Beauport Hotel

• Application
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Beauport Hotel is a premier waterfront destination on Massachusetts’North Shore. Our goal is to create memorable guest experiences, forevery guest, every stay.

We are seeking a detail-oriented customer service professional tojoin our team as a Front Office Agent. In this combined role, you will handle both reservations and front desk responsibilities, managing room bookings and incoming calls while providing prompt, courteousservice to guests upon arrival, throughout their stay, and at departure. The ideal candidate is comfortable moving between the Reservations Office and the Front Desk to ensure a seamless and welcoming experience at every touchpoint.

ESSENTIAL FUNCTIONS

• Greet guests upon arrival and complete the established check-in procedure for arriving guests.
• Facilitate guest departure (check-out) by following established procedures to close guest accounts and ready the room for the next guest.
• Accurately book, confirm, modify, and cancel guest room reservations via phone, email, and online platforms, ensuring accurate records in the system.
• Provide detailed information about room rates, packages,promotions, and availability, using selling techniques to increase occupancy and revenue.
• Respond promptly and courteously to all inquiries, both in personand by telephone, addressing guest needs and questions with knowledgeable responses.
• Maintain up-to-date knowledge of hotel room types, services,amenities, and area functions.
• Offer personalized recommendations and solutions to enhance theguest experience, including information on local attractions and transportation options.
• Assist with special requests, such as room preferences, special occasions, or accessibility needs.
• Proactively reach out to guests before arrival to confirm detail sand personalize their stay.
• Handle guest concerns or complaints professionally, escalatingissues to management when necessary.
• Regularly post receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods, and maintain complete responsibility for a personal bank as specified by hotel policy.
• Coordinate with Housekeeping and Maintenance to ensure rooms are prepared according to guest preferences or special needs.
• Relay important guest information, such as late arrivals orspecial instructions, to the appropriate teams.
• Maintain accurate records of all reservations and guestinteractions in the hotel’s reservation system.
• Follow company policies and procedures for billing, payment, and confidentiality of guest information.
• Maintain a friendly and courteous demeanor at all times.

JOB REQUIREMENTS

• At least two (2) years of customer service experience; hotel experience preferred. Additional experience in call centers or salesis helpful.
• Professional and confident verbal communication skills, with the ability to communicate effectively in English both verbally and inwriting; a second language is desirable.
• Experience in Microsoft Office and industry-relevant Hotel Property Management Systems (e.g., Room Master) preferred.
• Working knowledge of Front Office operations preferred.
• Demonstrated ability to work efficiently, accurately, and with attention to detail.
• Ability to work cohesively as part of a team and exercise sound logic and judgment.
• Must be self-directed, motivated, and provide exceptional customer service and interpersonal skills.
• Ability to work a flexible schedule, including nights, weekends,and holidays, pending hotel occupancy and business needs.
• Actual compensation is commensurate with relevant skills and qualifications.
• Salary range is $19-$20/hr

IDEAL CANDIDATE

• Thrives in a dynamic environment and is comfortable shifting between reservations and front desk responsibilities throughout a shift.
• Genuinely enjoys creating memorable guest experiences and takes pride in warm, personalized service.
• Stays calm, professional, and solutions-focused when handling guest concerns or competing priorities.
• Communicates clearly and confidently, whether greeting guests inperson or assisting them by phone and email.
• Detail-oriented and organized, with a commitment to accuracy in bookings, billing, and guest records.
• A dependable team player who is equally…